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Not impressed

Norwegian Sun Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 65

Overall rating:

2.9 out of 5
Verified Review
Norwegian Sun

5 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: December 22, 2019

Ship: Norwegian Sun

Cabin type: Inside

Cabin number: 9121

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Much of the staff was very good and nice. We were not impressed and actually upset at the topside staffing or lack of it and the ones that were there were slow and served people that would just walk up even though others were waiting way too long. Three times I had to wait over 20 mins to get a drink. Had multiple people served before me that had not waited but a few minutes. That is unacceptable. The staff needs to try and be quick like other cruise lines. There needs to be more of them and there should be a separate place for walk up orders for people to stand to get their drinks.

Embarkation

4 out of 5
Quick and better than others.

Ship experiences

Food and Dining

2 out of 5
Food was nearly always the same and bland in taste.

Onboard Activities

1 out of 5

Entertainment

4 out of 5
We enjoyed the shows. We were one of end newlyweds and had a good time doing it.

Service and Staff

1 out of 5
Much of the staff was very good and nice. We were not impressed and actually upset at the topside staffing or lack of it and the ones that were there were slow and served people that would just walk up even though others were waiting way too long. Three times I had to wait over 20 mins to get a drink. Had multiple people served before me that had not waited but a few minutes. That is unacceptable. The staff needs to try and be quick like other cruise lines. There needs to be more of them and there should be a separate place for walk up orders for people to stand to get their drinks.

Ship Quality

5 out of 5
Too small for our liking. To many bottleneck areas. Especially were entering and exiting the garden cafe.

Cabin / Stateroom

5 out of 5
Good for the price we paid.

Ports of call

Port Canaveral, Florida

4 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Cozumel, Mexico

2 out of 5

Disembarkation

1 out of 5
Cozumel debarment was unacceptable. It was over two hours from when we were supposed to be able to hit port to when we actually were able to. We’ll never to a anchor at port thing again. This should be explained before someone books a cruise. Very disappointed in this experience. Other cruise lines pulled up to the pier.
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