EPIC FAIL

Norwegian Sun Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

1.7 out of 5
Verified Review
Norwegian Sun

4 Night Bahamas & Florida (Port Canaveral Roundtrip)

Sail date: October 17, 2019

Ship: Norwegian Sun

Cabin type: Suite

Cabin number: 9278

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

We looked forward to our family vacation on a four-day cruise for my wife, myself and our two teenage daughters. Unfortunately, our first experience on Norwegian Cruise Lines was a disaster and will be our last with this cruise line. My advice to readers is look elsewhere for a cruise, because Norwegian Cruise Lines has fundamental and systemic problems, and the employees just don’t care.

Embarkation

1 out of 5
Once aboard the ship the staff clearly did not care about fixing any customer issues or concerns

Ship experiences

Food and Dining

1 out of 5
The sports bar had no sports for the cruise because the satellite TV was not working on the entire ship. One of the bartenders in the sports bar kept double charging for each drink, because I had a drink package. When I informed guest services, they didn’t seem to care, once again. I also tried to make a reservation for a specialty restaurant by calling the reservation line. I was told everything was booked. I decided to go to the restaurant and ask the hostess, and she told me “we have lots of room, what time would you like to reserve for dinner?” All FAIL Finally, the food at the buffet was either overcooked and uneatable or undercooked and raw. I selected a beef kabob one night and it was seared on the outside and completely raw inside. I also selected a piece of chicken that was a quarter inch thick and I could not cut it with a knife because it was so overcooked like shoe leather. One night at the Seven Seas restaurant I ordered a NY Strip. What I was served was a fat and gristle sirloin that was a quarter inch thick. My wife ordered an Asian Salad and it was served still half frozen. FAIL

Onboard Activities

1 out of 5
Did not participate

Entertainment

1 out of 5
The comic from Hawaii talked for 30 minutes about excrement (Human feces) Not funny at all, we walked out.

Service and Staff

1 out of 5
The staff do not care about problems or fixing them

Ship Quality

2 out of 5
Ship was clean and the only nice thing about NCL on our trip was the housekeeping man that took care of our room.

Cabin / Stateroom

1 out of 5
Our “Mini-Suite” was a joke and not large enough for two adults and two teenagers. Compared to other cruise lines it was a normal cabin in terms of size. When I asked guest services to come and show us how four people were intended to sleep in this room, I was told, “Go figure it out yourself with housekeeping, the room is rated for four people.” FAIL

Ship tip

There are some many choices for cruise lines, and most of them do the basics well. Unfortunately, the Norwegian Cruise Lines can’t even get the basics right. The best advise we can offer is book your cruise with a cruise line that values getting the basics right. Unfortunately, NCL does not.

Ports of call

Port Canaveral, Florida

3 out of 5
The port operations are good and efficient

Key West, Florida

3 out of 5
Key West Navy port is OK but the city is lots of fun

Great Stirrup Cay (Cruise Line Private Island), Bahamas

2 out of 5
Great Stirrup Cay was nice, but not excellent.

Nassau, Bahamas

3 out of 5
Nassau is always fun

Disembarkation

1 out of 5
The only good part was leaving the ship and the poor service behind

Traveler Photos

"Mini-Suite" Not a suite, a bad joke may be...
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