Disappointing

Item: Norwegian Sun
Rating: 2.2
Author: jshrout01

Norwegian Sun Cruise Review to Cuba

jshrout01

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 58

Overall rating:

2.2 out of 5

Verified Review

4 Night Havana (Overnight) (Port Canaveral Roundtrip)

Sail date: May 27, 2019

Ship: Norwegian Sun

Cabin type: Balcony

Cabin number: 0249

Traveled as: Singles/Friends

Reviewed: 5 years ago

Review summary

Not sure what was wrong here but I went for my birthday celebration and left disappointed. Prior to this I was very favorable NCL past guest - no longer after this cruise. I will probably not cruise NCL next time. Maybe never again. They really blew it . I had a terrible guest experience.

Embarkation

5 out of 5

Smooth - NCL in Port Canaveral was great

Ship experiences

Food and Dining

2 out of 5

Buffets were typical. Main dining room was seriously disappointing - the staff was not friendly or engaging - food was OK, but not to rave about.

Onboard Activities

1 out of 5

Pools were small and crowded. Music was good - not much in the way of activities other than drinking.

Entertainment

1 out of 5

Stage show and Adult Comedy were absolutely terrible. I’ve been on many cruises and these shows were the worst I’ve seen ever. There are better high school productions and free standup comedians.

Service and Staff

1 out of 5

Unlike any of the many cruises I’ve been on this ships staff was not engaging or welcoming. The room steward was OK but not special.

Ship Quality

4 out of 5

Ship was a bit dated, but overall clean and well maintained

Cabin / Stateroom

4 out of 5

Room was good and very clean

Ship tip

Don’t sail on this ship. The crew is not customer focused,

Thumbs up

Ports of call

Key West, Florida

2 out of 5

It was OK. Docking at Navy Pier when there were 2 other Ships docked in Key West made for a very crowded Key West. Not being docked downtown like the other 2 ships really distracted from the experience.

Thumbs Up 2

HAVANA, CUBA

1 out of 5

Terrible port area. We were booked on the evening excursion to the Fort. That excursion was good. However, if you don’t speak Spanish you were basically at a loss to understand. Even the hop on tour bus only spoke Spanish. Some guidance from NCL would have really helped at this port. All anyone ever said was Havana is unlike anywhere else. They were right - it was terrible.

Thumbs Up 0

Disembarkation

5 out of 5

Very smooth and easy. NCL at Port Canaveral was great

1 Comment

Other reviews of this sailing

Sadly one of the last Cuba cruises

Norwegian Sun is nothing more than a boring yet comfortable ferry service

Great cruise!!