I had a good time, but the service could of been better.

Item: Norwegian Sun
Rating: 3.3
Author: lobzila

Norwegian Sun Cruise Review to Cuba

lobzila

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 9

Overall rating:

3.3 out of 5

Verified Review

4 Night Cuba (Overnight) & Key West (Port Canaveral Roundtrip)

Sail date: May 20, 2019

Ship: Norwegian Sun

Cabin type: Balcony

Cabin number: 0036

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

It was okay, but not as good as I have experienced in the past.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

One night, we decided to eat at the Steak House and I ordered a Yellowfin Tuna steak. I explained to the waitress that I wanted it lightly braised on the outside and cold and pink in the middle. Make it very rare. I made several jokes to her about how rare I wanted it. When it came out, it was burnt on one side, and cooked medium well on the other. I never send food back as a general rule, but this I should of sent back. Your waitress offered to take it back, but I declined. I used to work in the food industry and got that rule from those days.

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Children's Programs

No kids.

Service and Staff

3 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Key West, Florida

4 out of 5

HAVANA, CUBA

2 out of 5

Was not informed of the money exchange closure before my excursion got done. I pointed this out to the service desk and got the "not my fault" lecture from the clerk. I was not complaining, just trying to tell them to point it out for future guests and got way more attitude back than really needed or wanted.

Thumbs Up 0

Disembarkation

4 out of 5

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