Bad Experience--Is Norwegian having Financial Issues?

Norwegian Sun Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Review: 1
Helpful Votes: 38

Overall rating:

2 out of 5
Verified Review
Norwegian Sun

3 Night Bahamas (Port Canaveral Roundtrip)

Sail date: May 18, 2018

Ship: Norwegian Sun

Cabin type: Oceanview

Cabin number: 7211

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

When booking we were told that our rooms (7211 & 7212) would be adjoining. We had requested this because this was a sisters reunion and we wanted to be able to visit with each other throughout-what we got were side by side rooms. The food was not up to par (I have cruised on Norwegian many times--it had been my favorite line, but not anymore). They seemed to cut back in all areas, e.g. there was no longer food on the pool deck (previously hamburger, hot dogs, chips, queso, etc. were available during the day). There was a very small, congested pizza service not in the dining/buffet room but behind one of the specialty restaurants if you could find it. On Sunday our rooms smelled like raw sewage--staff said they would check into it. The smell remained all day and when we returned from dinner a maintenance person was "fogging" the hallway (not our rooms) with a very strong lemon scented product which he said was to "sanitize" the area. There were no towel animals in the evening. Luckily we had prepaid gratuities because also shortly before departure date we received update that they were significantly increasing the per person/per day amount. The music was horrible-totally amateurish. The comedian was not in the least funny and the singers could not carry a tune. Overall a very bad experience

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

3 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ports of call

Port Canaveral, Florida

2 out of 5

Freeport, Grand Bahama Island Did not visit port

This is where we were scheduled to go but shortly before departure date they changed it to Nassau--part of the reason we chose this ship was Freeport where we had not been--have been to Nassau too many times.

Great Stirrup Cay (Cruise Line Private Island), Bahamas Did not visit port

We were supposed to visit here but the captain decided that we could not go there (not sure why-it was not stormy) and instead spent the day at sea

Disembarkation

3 out of 5
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