NCL has to make room for improvement.

Item: Norwegian Star
Rating: 3.5
Author: bcabralb

Norwegian Star Cruise Review to Europe - Northern Europe

bcabralb

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Overall rating:

3.5 out of 5

Verified Review

Europe: Norway & Iceland

Sail date: May 18, 2024

Ship: Norwegian Star

Cabin type: Balcony

Cabin number: 10110

Traveled as: Large Group

Reviewed: 5 months ago

Review summary

The ports where the stand out of this cruise. The ship and staff are less stand out. We encountered some rude staff. Took forever and was a hassle to get our on-board credit. The food was bland and no variety. This ship old and the app stop working. The activities on the ship were non existent. Only saving grace was Ice Bucket the ship’s rock band. Lastly, it was very disappointing to book a cruise where a destination is advertised later to find out that port is canceled without announcing a reason why.

Embarkation

4 out of 5

Embarkation was fast and efficient

Ship experiences

Food and Dining

3 out of 5

Food was bland with no variety. Staff can be rude at times.

Onboard Activities

2 out of 5

Nothing to do in the ship. Fun Activities were scarce.

Entertainment

5 out of 5

The cruise’s Rock Band Ice Bucket was off the charts and a joy to watch every night.

Service and Staff

2 out of 5

Some of the staff were rude. It was a hassle to get our on-board credit. The staff kept blaming our tourist agent.

Ship Quality

1 out of 5

Ship was is old. Some areas smelled like old laundry and cigarettes. The ship needs go to dry dock and be refurbished. Most of the time the NCL app stopped working.

Cabin / Stateroom

3 out of 5

Again this ship needs go to dry dock and be refurbished. The phone was old listed someone else name when people called the room. The tv was small. There was visible substantial wear and tear on the metal railing on the balcony.