Poor Service and food

Norwegian Star Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 31

Overall rating:

2.4 out of 5
Verified Review
Norwegian Star

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: April 20, 2019

Ship: Norwegian Star

Cabin type: Balcony

Cabin number: 10082

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

I would not at all recommend Norwegian. The staff is not trained well, not helpful, not friendly. The food is mediocre. The entertainment is lacking, especially at sea days and the cruise is completely disorganized when it comes to disembarkation. I would highly recommend Disney!


4 out of 5
This was a smooth process

Ship experiences

Food and Dining

1 out of 5
The buffet was terrible. The specialty restaurants were good. The main dining room was good.

Onboard Activities

1 out of 5
There were very little interesting activities during days at sea. The pool was very small. The Adult section allowed children under 3 to enter and get in the hot tub, there was no enforcement of the rules.


3 out of 5
The music was WAY TOO loud, must have been 105+ dB! Ridiculously loud and uncomfortable. The Cabaret show allowed children under 13 to enter and watch which was disturbing. Again, no enforcement of the rules.

Service and Staff

1 out of 5
Everytime I asked directions or for something, I was told I don't know with no intention of helping. This is a far cry from the experience I have had on Disnery cruises. I called prior and asked about amenities, and was incorrectly advised. I asked where the adult section was, and was told the ship does not have one. I asked for the ice cream bar and was told there was only the soft serve ice cream. I called room service for a pitcher of water (which my cabin steward told me to do) and was told I would have to purchase a water package. My cabin steward called for me and was able to have a pitcher delivered at no charge.

Ship Quality

3 out of 5
For the most part the ship was clean. Often the smell of sewage was noted.

Cabin / Stateroom

3 out of 5
It was a bit smaller than expected.

Ship tip

Do not use this cruise line.

Ports of call

Charlotte Amalie, St. Thomas

3 out of 5
Yes, we did a catamaran snorkel sail. It was overpriced.

Tortola, British Virgin Islands

5 out of 5
Did a tour of Tortola and beach time.

Nassau, Bahamas

2 out of 5
Did a dolphin swim which was terrible organized.


1 out of 5
Terrible. There were no signs anywhere. We paid for the transfer to the airport, and had to wait 45 minutes for a bus because Norwegian did not properly calculate the number of transfers. That is ridiculous. They knew well in advance how many buses they would need and did not plan accordingly.
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