Awesome Cruise but poor customer service
Norwegian Star Cruise Review to Mexico
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail date: December 29, 2017
Ship: Norwegian Star
Cabin type: Balcony
Cabin number: 9738
Traveled as: Family (older children)
Reviewed: 6 years ago
Review summary
We really enjoyed the cruise. I just wished they would have handled the Specialty Dinning differently. To say there is nothing we are going to do for you was wrong. They told use to show up at 5:35 and we will try to work you in. We did but then was told to come back around 7:00 and we did but still was not able to work use in. They told us the manager would be in touch and he never did. That was the only flaw...Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
I believe we may have lost one passenger the first night out. We also had two medical calls go over the pa system. In Cabo we had three passengers not make it back on the boat. Be prepared.