Awesome Cruise but poor customer service

Norwegian Star Cruise Review to Mexico

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 14

Overall rating:

3.8 out of 5
Norwegian Star

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: December 29, 2017

Ship: Norwegian Star

Cabin type: Balcony

Cabin number: 9738

Traveled as: Family (older children)

Reviewed: 3 years ago

Review summary

We really enjoyed the cruise. I just wished they would have handled the Specialty Dinning differently. To say there is nothing we are going to do for you was wrong. They told use to show up at 5:35 and we will try to work you in. We did but then was told to come back around 7:00 and we did but still was not able to work use in. They told us the manager would be in touch and he never did. That was the only flaw...

Embarkation

5 out of 5
It was easy to make your way through. The one thing that was lacking was when could you actually settle in your room.

Ship experiences

Food and Dining

3 out of 5
DO NOT TAKE THE Specialty Dinning. Waste of time and money. They overbooked and could not accompanied us on any of the specialty dinning restaurants. They gave us several excuses and then within the last couple of days, they said they could not compensate us or do anything for us. This is the whole reason we will not book our next cruise through Norwegian. Everything else was top notch.

Onboard Activities

4 out of 5
The New Year eve party was outstanding. We all really enjoyed it. We did take on the shows and they were ok. With the theater being at the front you could really feel the motion especially on the last night. We did not go in and watch the hypnosis.

Entertainment

3 out of 5

Service and Staff

5 out of 5
The stewards were awesome. You could really tell who loved their job.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5
You can not beat it. I was worried about feeling the motion of the boat but never really had a problem until the last night. This room and end of the hallway was quite 100% of the time.

Ship tip

I believe we may have lost one passenger the first night out. We also had two medical calls go over the pa system. In Cabo we had three passengers not make it back on the boat. Be prepared.

Ports of call

Puerto Vallarta, Mexico

5 out of 5
Really enjoyed getting out on an excursion

Mazatlan, Mexico

1 out of 5
We did not get off the boat. Not many excursion available. We did not feel safe just to get off the ship and look around.

Cabo San Lucas, Mexico

4 out of 5
Not enough time. We did parasailing and had a wonderful time. Well worth it.

Disembarkation

4 out of 5
Seemed a little slow and not very helpful off the ship once outside.
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