Not the best service

Norwegian Star Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Reviews: 0
Helpful Votes: 11

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Caribbean (Tampa Roundtrip)
Sail Date: April 10, 2016
Ship: Norwegian Star
Cabin Type: Inside
Cabin Number: 9517
Traveled As: Couple
Reviewed: 1 year ago

I feel that because most people has the unlimited beverage package on this cruise and the staff had already received the tips they did not take drink orders like on other cruises, and the dining room staff also did not take drink orders. I was also told by Cheap Cruises that I would get a $100 casino credit and when I attempted to get the credit while on the ship I was told I couldn't have it. After arriving home I called my travel agent and she told me I booked a day to late for the credit, however the reason I booked on that Monday was because she was not able to book my cruise on Sunday, and was never told by her that it would make a difference, as a matter of fact when I made payment she told me I had the credit, very disappointed in the service I received from Cheap cruises.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
The cabin was fine exactly what we expected
5 out of 5
1 out of 5
5 out of 5
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