Smaller ship has less experienced staff, problems arose

Norwegian Star Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Tampa Roundtrip)
Sail Date: February 21, 2016
Ship: Norwegian Star
Cabin Type: Inside
Cabin Number: 5071
Traveled As: Family (older children)
Reviewed: 1 year ago

Overall we had a lovely vacation.  However, our cabin was not clean when we boarded, had to call twice to get it fixed.  

 

Many seats in the theatre were broken, slipping downwards so very uncomfortable.  We did enjoy the entertainment though.

 

We had a bonus dining package for 4 dinners in premium restaurants, they were excellent.  However, the main dining room Versailles disappointed us with errors, slow service, lost special orders, contradictory information on the food (allergy issues), and staff who didn't understand us as their English was limited.  The Aqua venue was very noisy, although service was better. The Buffet on deck 12 offered mediocre food, little choice for someone avoiding Gluten, especially at lunch time.

 

We asked for a reduction on the gratuities (we didn't get to specify how much) and were told they couldn't do it, we were given a form for email.  A fellow elderly passenger also complained, and didn't know how to follow up because they don't do email/internet!  No solution was offered.

 

I've been on several of Norwegian's other ships and didn't encounter any of these issues, so overall we were disappointed.

 

 

 

Food and Dining

1 out of 5
only disappointed in the main dining room and buffet, specialty was great!

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
cabin wasn't cleaned well, bathroom surfaces sticky and dustbunnies on tabletops.

Ship Quality

1 out of 5
frustrating getting to dining room, had to go up 2 decks, then down 2 to get by galley. Ship is a bit tired, especially the theatre seating.

Cabin / Stateroom

1 out of 5
Very small, only 3 drawers, wasn't clean on arrival.
3 out of 5
5 out of 5
5 out of 5
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