Norwegian Star Cruise Review to Caribbean - Western

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
0

2 out of 5

Smaller ship has less experienced staff, problems arose

Sail Date: February 21, 2016

Reviewed: 9 months ago

Traveled As: Family (older children)

Room Type: Inside

Overall we had a lovely vacation.  However, our cabin was not clean when we boarded, had to call twice to get it fixed.  

 

Many seats in the theatre were broken, slipping downwards so very uncomfortable.  We did enjoy the entertainment though.

 

We had a bonus dining package for 4 dinners in premium restaurants, they were excellent.  However, the main dining room Versailles disappointed us with errors, slow service, lost special orders, contradictory information on the food (allergy issues), and staff who didn't understand us as their English was limited.  The Aqua venue was very noisy, although service was better. The Buffet on deck 12 offered mediocre food, little choice for someone avoiding Gluten, especially at lunch time.

 

We asked for a reduction on the gratuities (we didn't get to specify how much) and were told they couldn't do it, we were given a form for email.  A fellow elderly passenger also complained, and didn't know how to follow up because they don't do email/internet!  No solution was offered.

 

I've been on several of Norwegian's other ships and didn't encounter any of these issues, so overall we were disappointed.

 

 

 

Cabin / Stateroom
Very small, only 3 drawers, wasn't clean on arrival.
Embarkation and Disembarkation
Ship Quality
frustrating getting to dining room, had to go up 2 decks, then down 2 to get by galley. Ship is a bit tired, especially the theatre seating.
Destinations and Excursions
Onboard Activities
Children's Programs
Entertainment
Service and Staff
cabin wasn't cleaned well, bathroom surfaces sticky and dustbunnies on tabletops.
Food and Dining
only disappointed in the main dining room and buffet, specialty was great!


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