Very disappointed with Norwegian Star

Norwegian Star Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

1.0 out of 5
Verified Review
7 Night Western Caribbean (Tampa Roundtrip)
Sail Date: January 10, 2016
Ship: Norwegian Star
Cabin Type: Oceanview
Cabin Number: 8602
Traveled As: Family (young children)
Reviewed: 1 year ago

The positives were the weather, specialty dining restaurants and the excursions. 

The negatives were an old ship, terrible customer service, cheesy entertainment and very little activities.

 

The ship had one little room for the kids club, no use of computers and marginal activities. The kids show was the worst I've seen on a cruise. One of the kids showed up at the show and was told she couldn't participate. They didn't tell the kids what time to show up. One of the two small slides was broken the entire trip. 

We complained about the embarkation time as this was the first time Norwegian did this. Customer service said just show up whatever time you want but wouldn't give us a written confirmation time. This was after several calls on hold for 45 minutes. Also, when we arrived at our room, there was an obstructed view. We booked a "guaranteed oceanview." We complained to the customer service manager, who said tough luck the ship is full. 

 

As for the entertainment, I felt like I was in a time warp from the 80's. There was a circus show, bad comedian, and a song and dance show. All terrible. 

Lastly, the activities were so bad we hung out at the pool. 

 

Don't cruise on this ship.

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Guaranteed oceanview = obstructed view or full view of the lifeboat.

Ship Tip

Old ship, terrible customer service, cheesy entertainment and very little activities. Don't cruise on this ship.

3 out of 5
5 out of 5
5 out of 5
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