Cruise was good but staff was unwilling to accommodate my disability

Item: Norwegian Star
Rating: 3
Author: rager2001

Norwegian Star Cruise Review to Caribbean - Western

rager2001

Cruises: 2-3 cruises

Reviews: 0

Helpful Votes: 12

Overall rating:

3 out of 5

Verified Review

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: December 20, 2015

Ship: Norwegian Star

Cabin type: Inside

Cabin number: 8005

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

Cruise overall was good, however, I have a disability and the room I git was so far away I couldn't walk to ut. The staff refused to change my room or offer any help except renting a wheelchair for almost $200! This was uneceptabke and made my cruise unenjoyable.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Cabiin itself was good but location due to my disability was terrible, staff refused to help o tain a room or give me a free wheelchair to use.

Ports of call

Tampa, Florida

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Belize City, Belize

5 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Cozumel, Mexico

5 out of 5

4 Comments

garythack 8 years ago

I am a flt attendant and it is very easy to take your own chair it normally goes in the hold and we have an onboard chair for use I was merely asking as it would have helped with the enjoyment

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lorieandrt 8 years ago

I am so sorry the staff was rude to you! I am sailing in a couple of weeks and hope I do not encounter such rudeness. As for the gentleman asking if you have your own wheelchair, that is very difficult to bring with you if you took a plane. I think NCL owes you an apology at the very least

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Jim208 8 years ago

Next time pick your room. Don't blame the ship.

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garythack 8 years ago

Don't ou not have your own wheelchair

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