Somewhat disappointed

Norwegian Star Cruise Review to Mexico

Experience: 7+ cruises
Review: 1
Helpful Votes: 11

Overall Rating:

3 out of 5
Verified Review
5 Night Baja Mexico (Los Angeles Roundtrip)
Sail Date: March 17, 2015
Ship: Norwegian Star
Cabin Type: Suite
Cabin Number: 11106
Traveled As: Couple
Reviewed: 3 years ago

The entertainment was exceptional and the staff was, for the most part, attentive and friendly; however, the food quality was poor - including specialty dining, meat was overcooked and cold. Main dining room service was slow for all aspects and food quality was poor, desert options tasted awful, hot items were cold, cold items were melted, all items tasted old/expired. Bar staff often had a poor attitude. Buffet staff was cleaning up/taking away food prior to all customers going through the line as well as prior to the scheduled closing time followed by a bad attitude when asked to leave it for upcoming customers. I know this is not the standard for NCL as I was impressed by overall experience when I took my last cruise, although this was many years ago now, perhaps quality has changed. My main concern and disappointment was with food quality and service staff.

Food and Dining

1 out of 5
Poor food quality

Onboard Activities

5 out of 5
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5 out of 5
Amazing show on the final night!!

Children's Programs

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Service and Staff

5 out of 5
Any great crew members you want to recognize? Give them a shout out here!

Ship Quality

3 out of 5
A little dated

Cabin / Stateroom

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Ship Tip

For example: Save your receipts from when you order drinks from servers around the pool. You may not recognize the name of the bar on your statement at the end of the week, as you did not go to the bar directly to order the drink. This saves headaches in case there is a purchase on your account that looks fishy.

3 out of 5
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5 out of 5
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