Norwegian FALLEN star

Norwegian Star Cruise Review to Mexico


Moderator
Contributor Level: Captain
Experience: 7+ cruises
Reviews: 14
Helpful Votes: 76

Overall Rating:

1.0 out of 5

Sail Date: February 26, 2011
Ship: Norwegian Star
Cabin Type: Oceanview
Traveled As: Singles/Friends
Reviewed: 3 years ago

Where to start,  the beginning.   Arrived to the port and the line was so long and slow that it backed up out of the building.   Line went very slow to check in as people stood outside in the cold damp weather.

  Cabin.   We booked an outside cabin.  The room was fine until the A/C kicked in,  the air ducts made a loud popping sound when the a/c went on or off.  This was loud enough to wake me each time.  When I looked you could see screws into the ceiling trying to help this.  We went to customer service and asked for another room and were told "Why don't you try it a 2nd night, you may get used to it"  Had to insist that they change the room since they know this cabin has issues evidenced by the attempted repairs in the ceiling.   All I wanted was a quiet cabin to sleep and relax.  After about 1/2 hour they agreed to move us to different cabin.  This one was quiet until 6 AM when kids were running and yelling  on the open deck above us.   Dinning room.  Most night we had table for 6 to 10 friends,  On 4 out of the 7 nights food was not all brought out at the same time,  one or two people waited as the rest had dinner.   This happened in the pay restaurants and the MDR.   Only good dinning was the French restaurant.  Service in the MDR was slow at dinner,  not as bad at lunch.   The ship layout is not as bad as it used to be.   It is now more like the Pearl.   The only good thing on this trip was traveling with a large group of friends and having fun in port.  Most of us said this would be our last trip on NCL.

Food and Dining

1 out of 5
cold food and poor service

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
why book people in a cabin you know has problems ?

Ship Tip

This was second time on the Star, probably my last. The ship had been reconditioned from prior trip, but service was still bad.

5 out of 5
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