An Almost Perfect Vacation
Norwegian Spirit Cruise Review to Europe - Western Europe
The Captain and Crew made us feel very safe on our cruise. Our cabin steward was excellent as was the food.
Both my wife and I have physical limitations secific to walking. We go by the ratings given on how much activity is required for a tour. Based on this information we booked tours before we departed. Unfortunately, it appears that there was a bias for underrating the required physical effort required for tours. Whatever system that is being used needs to be reviewed and revised because it is not meeting our needs. I would guess other handicapped persons had a similar experience.
Each tour presents its own challenges that are not being captured with the current rating system. While using drawn figures to represent difficulty seems to be the industry standard, we were left physically exhausted and not pleased with what was presented.
As I see it, you have two choices: (1) Ignore this and begin to see that elderly cruisers are not taking tours or, (2) Research this matter to find out how to apply this critique so as to improve services. One way you can offer an additional services is to offer 'tours' to port inter-net cafes. As it stands,ship based satellite services are slow and unreliable. Investigating available facilities that are not on the dock would provide additional services. A bus load of passengers could quickly overload one facility so finding out the maximum available spaces would be necessary. Multiple sites or reduced numbers of passengers on this tour would be a good start. Items such as meals, snacks and/or entertainment may be also available. Here is a time to be creative - don't disappointment us.
Food and Dining
Service and Staff
Cabin / Stateroom
Don't by-pass the port of Gibraltar. We sailed by at 01:00 and there was a tour if you went through Spanish territory. Last time we visited "The Rock", Spain was being difficult with those who crossed their borders into Gibraltar and traffic delays were measured in hours. We did not want to risk it