Promised more than delivered

Norwegian Spirit Cruise Review to Caribbean - Western

crabtrey

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 13

Overall rating:

2 out of 5

Verified Review

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: March 05, 2016

Ship: Norwegian Spirit

Cabin type: Balcony

Cabin number: 9002

Traveled as: Large Group

Reviewed: 8 years ago

Review summary

We were promised discounts on 3 shore excursions, per person, (2 people in cabin = 6 discounts) by . Norwegian said no, it was per cabin. My mother and sister were only given 3 discounts. Myself and my husband were given 4 discounts?

There were a few outstanding crew members. There were also several minor requests we made that were forgotten or ignored, which were very irritating.

We'll sail with another cruise line, next time!

Ship experiences

Food and Dining

5 out of 5

Sorry to see extra charge for lobster. Used to be served once during the week in the main dining rooms.

Onboard Activities

3 out of 5

Enjoyed the team trivia games. Onboard shopping was a joke.

Entertainment

3 out of 5

Service and Staff

5 out of 5

waitress fabulous!

Ship Quality

5 out of 5

rooms were smaller that other cruise lines I've been on.

Cabin / Stateroom

3 out of 5

Room stewards (not just ours) seemed to only be available for a few hours at certain times. If I was already in my room by then it didn't get made up. They should have more hours that they are available to clean the rooms.

Ports of call

Port Canaveral, Florida

5 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

George Town, Grand Cayman

3 out of 5

Ocho Rios, Jamaica

3 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

3 out of 5

12 Comments

enjoyurdaysmile 8 years ago

The very fine print when I get that post card type mail from Norwegian, I need my reading glasses. Speak to. personal Cruise Consultant from any cruise line you take if you need help.

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enjoyurdaysmile 8 years ago

Oh..see its time fine line people don't see or maybe don't understand. I read it all the time when I get emails and regular mail from Norwegian. The vrr

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lorriez 8 years ago

Ok - we just got off a 7 day to Bahamas in the Breakaway. We got 4 specialty restaurant meals as a perk and also got $50.00 per shore excursion per cabin. We got a choice of two perks because we booked when there was a Black Friday special.

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Cruisekmc 8 years ago

What I posted for dining is the current offer. I don't know what was offered when you booked.

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almost2410 8 years ago

now I feel lied too, because I was told my dining was for 4 nights on a 7 night cruise. smh! I can't wait to go back to Royal

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Cruisekmc 8 years ago

It sounds like maybe there was confusion with what was offered with the dining package vs. the excursions. This is what's offered for dining... The first two guests receive 3 meals on 5- to 9-night cruises and 4 meals on 10+ night sailings in our award-winning specialty restaurants.

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deladypilot 8 years ago

You do not get the excursion money back. if you don't use it in each port you lose it. it is not combinable to all one port either. use it or lose it

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SilentlyPerfect 8 years ago

When ever you are discussing perks, always ask to define those perks and they will happily explain; e.g. Excursions (up to a total of four per cruise per cabin). The food and beverage packages have an 18 percent service charge. I was told by two NCL employees, if you choose the excursion package, what excursions you did not use ($50. Value X 4), you will get $ back at the end of your cruise.

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racsan 8 years ago

Yup. One per cabin. That is why we chose the dining package.

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wildbill24 8 years ago

No, you just THOUGHT it was "per person". you heard what you wanted to hear.

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pennyb123 8 years ago

This is why I cruise Disney. No confusion, and outstanding guest service and always with a smile!

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deladypilot 8 years ago

It is per cabin not per person. it is clearly stated on the website

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