What happened to the service!!!

Norwegian Spirit Cruise Review to Bermuda

Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

3 out of 5
Verified Review
7 Night Bermuda (Boston Roundtrip)
Sail Date: May 22, 2009
Ship: Norwegian Spirit
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 8 years ago

After being on 10 cruises, I was vrey disaapointed with the service we recieved. It seems that since the staff does not have to 'work' for their tips, they don't smile and the dinner service was very slow. We have 2 children and shouldn't have to sit in the dinning room for 2 hours waiting for food. It's necessary to go to the dinning room if you want decent food. Our room smelled of cigarette smoke so bad when we arrived. It had to be sanitized daily. 1/2 way through the cruise they provided us with a air purifier. We were not able to use the closet for clean clothes, since the smell was so bad in there. We challenged the $252 in gratuities we were charged. $12 per day for anyone over the age of 3. I feel I serviced my children more than the staff did, and we received horrible service all week. Bermuda is beautiful and the weather was great...so we had a great time anyway. You should have a good time as long as your expectations are not too high. Our next cruise will not be with Norwegian!

Food and Dining

3 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
5 out of 5
Bermuda is beautiful. We spent our days at the beautiful beaches.
5 out of 5
Bermuda is beautiful. We spent our days at the beautiful beaches.

Pros: Convenience from Boston

Cons: The service was not good!

Recommends Norwegian Spirit? No.

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