Norwegian Spirit Cruise Review to Bermuda

Contributor Level: Deck Hand


Helpful Votes

3 out of 5

One glitch needs fixing

Sail Date: June 12, 2009

Reviewed: 8 years ago

Room Type: Inside

My overall experience was good, but a problem with onboard credit remains unsolved. When I booked with BJ's, I was told I'd receive $25 onboard credit from Norwegian Cruise Line. I only received $12.50 credit. I brought this problem to the attention of the NCL customer service onboard, and even showed them the print-out from BJ's. They said they checked with BJ's and only got authorization for $12.50. So there was some miscommunication somewhere, and I was out $12.50 as agreed upon. This should be reimbursed to my credit card, or a check sent to me from BJ's.

Recommends Norwegian Spirit? Yes!

Food and Dining
Cabin / Stateroom
Service and Staff
Children's Programs
Ship Quality

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