One glitch needs fixing

Review: 1

Helpful Votes: 6

Review summary

My overall experience was good, but a problem with onboard credit remains unsolved. When I booked with BJ's, I was told I'd receive $25 onboard credit from Norwegian Cruise Line. I only received $12.50 credit. I brought this problem to the attention of the NCL customer service onboard, and even showed them the print-out from BJ's. They said they checked with BJ's and only got authorization for $12.50. So there was some miscommunication somewhere, and I was out $12.50 as agreed upon. This should be reimbursed to my credit card, or a check sent to me from BJ's.

Ship experiences

Food and Dining

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

King's Wharf, Bermuda

Recommends Norwegian Spirit? Yes!

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