Norwegian Spirit Cruise Review to Bermuda

Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

1 out of 5
Verified Review
7 Night Bermuda (Boston Roundtrip)
Sail Date: May 08, 2009
Ship: Norwegian Spirit
Cabin Type: Inside
Traveled As: Couple
Reviewed: 8 years ago

My Girlfriend, Nikki, and I sailed on May 8th 2009 from Boston to Bermuda. As soon as we boarded the ship we began experiencing problems that began at check in. My credit card would not link with Nikkis room card and her picture would not show up on the account. We rectified this right away, before heading to our room. Upon entering the room, `we discovered that the beds were not pushed together. I attempted to resolve this by doing it myself, only to find garbage and leftover food under both of the beds as well as under the room chair. We immediately notified the front desk as well as the room steward.

During the next two days we ran into even more problems. The air conditioner in our state room was broken, which made the room very uncomfortable. The only linens stocked in our bathroom were two striped beach towels along with a pair of face cloths and a bathmat. As we began to unpack we opened a drawer to find someone elses underwear inside. Disgusted, we again informed the front desk and steward. Later that night, Nikki was showering when she realized that the shower was clogged and barely drained. Because of this, she could not open the shower down without flooding the whole bathroom. The only thing we could do is wait until the water drained as Nikki was stuck inside. During the second day, we experienced a nauseating sewage smell coming from the bathroom that was so potent that we had to leave the room only to return to sleep. Again, the front desk was informed as well as the Hotel Director, Frank.

Following these maintenance issues, our room was constantly being worked on. The night of the captains dinner we returned to the room to get ready and found a technician working on the broken air conditioning unit which was spread out across the bed. Nikki, feeling very uncomfortable, was forced to use the fitness facilities to get ready.

In an attempt to forget the many mishaps that had so far occurred, my girlfriend visited the salon and spa for some stress relief. Like all spas, she was asked to fill out a questionnaire on which she specified a severe allergy to strawberries. When taken in for her treatments, the beautician did not go over the form with her. She had a package of multiple treatments, one of them being a facial. After the facial scrub was removed, the beautician informed Nikki of the product she had used which contained a main ingredient of strawberries! She immediately recognized the symptoms, being an emergency medical technician herself. Her face became red and very itchy. She experienced minor throat irritation which she had to take Benadryl for. She carries an Epi pen in case of exposures and we were both extremely worried that she would need to use it. To emphasize the seriousness of this issue this allergy has the potential to have killed her or caused severe side effects. Most of the day was then spent in anxiety, hoping that the worst had passed. Once the reaction calmed down a bit the spa manager was approached and the situation was addressed with her. She was very helpful and told us the charges would be taken off the bill and also extended us a dinner offer. Again, the front desk about what was informed of the situation.

Having reached the limits of our patience, the next morning we spoke to the front office manager in regards to everything that had happened. She took notes of everything and told us she would get back to us shortly. We waited in the room for her to contact us, missing out on the activities we had wanted to participate in. When she called us, she offered us the use of a balcony room as well as a $100 onboard credit, dinner at Cagneys restaurant and a free couples hot stone massage as approved by Frank the Hotel Director. This was generous but did not erase what had happened or give us back the time we had spent chasing around management and trying to solve problems that could have been easily avoided. To add insult to injury, the balcony room that was given to

Food and Dining

3 out of 5
The food was one of the only good things about this ship!


1 out of 5
Shows were much too short. They put a stop to the fun before it developed fully.

Service and Staff

1 out of 5
Problems fell on deaf ears. The management didn't care

Ship Quality

1 out of 5
The understaffing could be seen the most when it came to cleanliness! There just weren't enough people to accomplish what other cruise lines consider routine cleaning.

Cabin / Stateroom

1 out of 5
5 out of 5
Bermuda is truly another world! Clean and friendly!
Don't Miss: St George's

Pros: The food

Cons: The management, how dirty the ship was (especially the rooms)

Recommends Norwegian Spirit? No.

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