Norwegian Sky Cruise Reviews - Reviews

What was suppose to be a fun short weekend vacation turned into a nightmare. We boarded the Norwegian Sky on 3/31 for the Bahamas cruise and the next morning we woke up to find two bed bugs in our room 8024. That day we did not see any bites on us. Guest services told us they would clean our room and have pest control take care of the situation. When we came back to our room we received a letter that was not even apologetic for the the issue at hand. Guest services ended up switching our rooms to 4011. For the inconvenience we were offered complimentary laundry and dinner. Not impressed.

We made a reservation at the guest services desk for our complimentary dinner. When we went to our reservation at Cagney's restaurant, the hostess didn't even have our reservation names on the list. We had to wait for the hostess to call the front desk to confirm that we were supposed to have complimentary dinner. This should have been taken care of and we shouldn't have dealt with yet another inconvenience. The guest services staff should have communicated this to the the Cagney's restaurant when we made our initial reservation. Again not impressed.

On 4/1, we moved into room 4011 and we were told the room had been inspected beforehand and was cleaned. When I woke up on 4/2 in the middle of the night I noticed I had bites all over my body. And of course the telltale sign of bed bug bites are bites 3 in a row. We went to complain to guest services yet again about the situation.

Guest services attendant lacked any sense of customer service and acted very nonchalantly about the situation. She even seemed annoyed by having to speak to us again. She questioned whether I really got bitten in the room or if I had got bitten at the beach in the Bahamas. (FYI - I did not go to the beach). The assistant housekeeper director also came to speak to us and confirmed they had pest control check the room. I ended up seeing the medic on board after complaining enough and telling the staff that this was not my issue. The doctor, who did not directly confirm but highly suspected that the bites I had were bed bug bites since many of the bites I had were three in a row. That evening when we went back to our room there was no letter, no apology, nothing.

Overall this was the worst vacation ever. Norwegian lacked the customer service to handle the situation. I felt the attitudes and sentiment I received from the guest services staff was that we were inconveniencing them with our room issues.

Complimentary dinner, laundry and medic care definitely did not make up for any of the inconvenience that we had to deal with, nor make up for the fact that my vacation was a completely ruined having to deal with this. Instead of having a stress free vacation, I had to deal with stresses of bed bugs on the ship, and making sure I wasn't caring any home with me off the ship.

Shame on you Norwegian.

On Board entertainment and service of the crew.  Your cabin steward was so great and friendly.  Dining service was also great and helpful with the menu.  Food was very good and we had plenty of choices.   

cabin was good, staff excellent it was a fun ship would recommend to friends,

we had relatives from Italy with us and they enjoyed the ship overall lHope to  do

another cruise with norwegian soon.

3 nights just the right amount of time the crew and food was 5 stars  always very easy to find a quiet place in this ship, the food was the best of all the cruises I have been 

Loved our stateroom. View was wonderful. Food was great.  Staff was ok, our first Sky cruise we had better staff.  Mario was  good we liked him.  We enjoy our short getaways. We will probably be on the Sky again. 

There was always something to do while on the boat from relaxing to dancing. There was the chance to have something to eat 24 hours a day. The staff was friendly. 

The food and drinks were amazing!!!! Missing the private island was very disappointing :( 

The comedian was disappointing and he preformed 3 times.  He liked his jokes more than the crowd.

The boat performers and shows were excellent.

It would have been nice knowing that there was a college party planned for the cruise by the cruise line or booking agent.

The pool deck was under constand repair maybe they should take time off and do all necessary  work all at once I know things have to be maintained but it was a bit much with the areas roped off obstructing pathways,views of stage etc.

This trip which is always short and sweet was packed full of fun times. The best part of the trip is going to the private island in Grand Stirrup where the temperature  was 82 degrees and the water was just right.They have different beaches for your choosing weather you want to be quite or mix it up with everybody.The service on the beach was fantastic from eating to drinking. When you are on the ship there are many things to do from the casino to different shows.

Our favorite part of the cruise was the guided tours in port.

We had great, informative guides that were natives.

It was spring break so 98 % of the cruise ship was college students.

We found the majority of the kids respectful and fun.

All alcohol was included which led to a big, party experience. 

Food was okay, buffet had many choices. The complimentary restaurant 

Food was so/so.

The ala-carte  restaurant's had better quality food, and a good meal was not expensive.

The food on the private island was cold and not good.

As soon as we got to room the bathroom and room flooded. Customer service was not the greatest dealing with this problem. The rest of the cruise and the Bahamas was great and the open bar made the cruise.

The evening  musical performances were very good, but a little late for our taste with a 9pm start. The process and timing of them  following up on a backpack we left on the ship has not been the best so far.  This is a "booze-cruise" and felt like an MTV party-like atmosphere.

the ship and the food and service were excellent.  LOVED the all-inclusive feature and hope they offer it one more cruises.  boarding procedure needs improvement

We booked this cruise back in October 2016 to celebrate our friends 40th birthdays. Wish we would have been told that this was a College Spring Break Cruise. While the ship was very nice, the crew was accommodating and the food was excellent, our use of the amenities on board was limited due to all of the college kids. We weren't able to get into the pool or make much use of the hot tubs because they were invaded with drunk college kids. The bartenders were at least nice enough to create a separate line for Non college guests, so we didn't have to wait 20 minutes to get a drink. It would have been nice to have been forewarned prior to booking this cruise that this was a popular ship for college kids during booking, as we would have most likely postponed our trip for after spring break. We came on this cruise to get away from our kids not hang out with more kids, so  I gave the cruise a  3 rating because of that. I think had we not been on a cruise ship that was 85% filled with college students we would have really enjoyed the vacation and would have likely rated it a 4.

The cruise was fantastic! The food and staff were great and the room/ship was kept very clean. The only thing that could have been better were the night entertainment shows, but even those were entertaining at least. I would recommend this to anyone- it was beautiful, relaxing, and so much fun!

This was my first time to ever experience a cruise and we didn't get to go to both islands I was pretty upset got to Nassau and it was not what I expected so I just stayed on the ship the whole time and tried to make the best out of it. Over all the ship was the best part 

Took this short cruise with 4 other couple friends. We had about as much fun as we could fit into 3 nights! We were able to board the ship at 10:30am and had a drink in our hands a few minutes later and were eating lunch on the deck.  The weather was beautiful, our room was comfortable, the shows were fun, the ship was clean and tidy, the wait staff was awesome!  Nassau is..... well, it's Nassau, not the ships fault for that.  The private island was unbelievable!  Tropical and gorgeous! And the food and drinks were again, abundant!  This is probably the only cruise that I didn't enjoy the sit down dinners like I usually do. We were always first in line and the food came out very slowly and I would have to say subpar.  Not like I usually get on cruises.  Not sure why though.  But, it was at best, OK.  The last night we skipped the sit down because there was too many things we wanted to do.  The entertainment by Benjamin was a riot in the Atrium bar!  And Stefan our bar server was adorable!  My best advice is: Don't bring your kids on a cruise with free alcohol because it is very apparent that everyone is boozing it up pretty good.  Very few children on the boat. If you are traveling with kids, which I have, you may want to choose a cruise that is better suited for kid fun.  No extra cost on the drink unless you wanted something that wasn't part of the inclusive list, but frankly it was very extensive and had many choices for every taste.  The only reason for a 4 star was the dining room experience for dinner.  Breakfast dining room was awesome.  

HAD SO MUCH FUN ON THIS CRUISE!!!!!!  BOOKING OUR NEXT ONE NOW!

STEFAN OUR BAR SERVER WAS TOP NOTCH!  HOPE HE IS ON OUR NEXT ONE!  Next cruise I would not eat in the dining room for dinner. Fine for Breakfast and lunch but not for dinner.  Took too long and not worth the wait. Always 2 hours and food was not even warm.  May have to do with the freestyle dining.  But, it did not deter how much fun we had on the ship.  Next time we will book a specialty restaurant or do the buffet for dinner so we have time to have more fun.

My wife and I sailed with the Norwegian Sky from Feb 24-27th and had a great time.  This was our forth cruise and I'd say this was pretty consistent with previous cruises.  We used it as an extended weekend getaway, enjoyed the fact that drinks were included, and had an overall great time.  As others have commented, even though the drinks are free, the wait staff still work very hard and the drinks are made strong.  It was extremely nice having everything included.  The only reason I'm docking a star is because the variety of food I think could have been better, and the entertainment was a bit lacking.  Not bad - but not top notch either.  By entertainment, I don't mean the specific performers.  They were good.  It would have been nice to have a bit more variety.

Being this was my first cruise I did not know what to expect.  All I had to go on was my wife's prior experiences.  Overall, I had a good time.  We were told we would receive a $50 on-board credit for early booking . . . that did not happen. The ALL inclusive deal was probably a good idea with the drinks being included.  You get your money's worth with this deal.  The food . . . the sit down/formal meals left us with much to be desired.  Entree choices, quality, was expecting so much better.  The buffets were good, lots of choices, different each day.  The private island excursion was very nice.