Beware Bedbugs on Board

What was suppose to be a fun short weekend vacation turned into a nightmare. We boarded the Norwegian Sky on 3/31 for the Bahamas cruise and the next morning we woke up to find two bed bugs in our room 8024. That day we did not see any bites on us. Guest services told us they would clean our room and have pest control take care of the situation. When we came back to our room we received a letter that was not even apologetic for the the issue at hand. Guest services ended up switching our rooms to 4011. For the inconvenience we were offered complimentary laundry and dinner. Not impressed.

We made a reservation at the guest services desk for our complimentary dinner. When we went to our reservation at Cagney's restaurant, the hostess didn't even have our reservation names on the list. We had to wait for the hostess to call the front desk to confirm that we were supposed to have complimentary dinner. This should have been taken care of and we shouldn't have dealt with yet another inconvenience. The guest services staff should have communicated this to the the Cagney's restaurant when we made our initial reservation. Again not impressed.

On 4/1, we moved into room 4011 and we were told the room had been inspected beforehand and was cleaned. When I woke up on 4/2 in the middle of the night I noticed I had bites all over my body. And of course the telltale sign of bed bug bites are bites 3 in a row. We went to complain to guest services yet again about the situation.

Guest services attendant lacked any sense of customer service and acted very nonchalantly about the situation. She even seemed annoyed by having to speak to us again. She questioned whether I really got bitten in the room or if I had got bitten at the beach in the Bahamas. (FYI - I did not go to the beach). The assistant housekeeper director also came to speak to us and confirmed they had pest control check the room. I ended up seeing the medic on board after complaining enough and telling the staff that this was not my issue. The doctor, who did not directly confirm but highly suspected that the bites I had were bed bug bites since many of the bites I had were three in a row. That evening when we went back to our room there was no letter, no apology, nothing.

Overall this was the worst vacation ever. Norwegian lacked the customer service to handle the situation. I felt the attitudes and sentiment I received from the guest services staff was that we were inconveniencing them with our room issues.

Complimentary dinner, laundry and medic care definitely did not make up for any of the inconvenience that we had to deal with, nor make up for the fact that my vacation was a completely ruined having to deal with this. Instead of having a stress free vacation, I had to deal with stresses of bed bugs on the ship, and making sure I wasn't caring any home with me off the ship.

Shame on you Norwegian.