Great food and staff HORRIBLE communication on the Cuba excursion and Bahamas

Norwegian Sky Cruise Review to Cuba

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 21

Overall rating:

3.4 out of 5
Verified Review
Norwegian Sky

4 Night Cuba (Overnight) & Bahamas (Miami Roundtrip)

Sail date: May 20, 2019

Ship: Norwegian Sky

Cabin type: Inside

Cabin number: 0127

Traveled as: Couple

Reviewed: 2 years ago

Review summary

The food and staff were amazing but I am very disappointed with the Cuba mandatory excursion and not being able to go to the Bahamas, seemed as though the cruise was trying to make more money

Embarkation

1 out of 5
Very disapointed we did not get to go to the Bahamas, My parents went on this same cruise line and the same thing happened to them with the trouble docking in the bahamas so I was hesitant to even pick NCL but i did.the morning we were "trying" to dock, we saw the carnival cruiseline docked at the port, although this ship is smaller they need to have a better system for this, we had an extra day at sea and it was ironic that there were all these events and things to do that day that you had to pay for, seems like they wanted to make money instead of making the customers happy. I would like a refund for the cost it was to go to the Bahamas.

Ship experiences

Food and Dining

5 out of 5
Ships service and food was excellent

Onboard Activities

1 out of 5
Pools and bars were great but the activities were super expensive for what you get, if you are not going to dock at your private island at the Bahamas then don't screw the guests over by making them pay more for activities to keep them busy

Entertainment

5 out of 5
Shows were fun and white out party was great

Service and Staff

3 out of 5
Service from the pool staff and dining room was excellent but the bartenders were rude to younger people like myself, seems like everytime they just wanted a tip when you paid for the service that would cover the tip. 20.95 per day per person on that ship is more than enough for a tip as a bartender as well as the hourly wage these bartenders should be making

Ship Quality

5 out of 5
Very clean workers were cleaning it everyday

Cabin / Stateroom

3 out of 5
Always very clean but so small for the price you pay to be on this ship

Ship tip

Do not book when they go to their private island and do research first on the docking to each location and reviews on that. Also was told by NCL that we had to pay for an excursion in order to get off the ship in Cuba (apparently its their law) and talked with people on the cruise and they were able to get off with just a visa. Research every port review since we got screwed on going to the Bahamas and looked forward to going

Ports of call

Miami, Florida

5 out of 5

HAVANA, CUBA

3 out of 5
Havana was beautiful but after paying 200 dollars for an excursion because I thought it was mandatory, I heard some people on the ship did not pay for an excursion and they were able to get off which I think is a rip off.

Great Stirrup Cay (Cruise Line Private Island), Bahamas

1 out of 5
I WANT A REFUND!!! Worst part of the trip, dont go to the Bahamas if you cant dock everytime you go there!!!!! We were stuck on the ship for a second day and had to pay for all these activities when we wanted to go on the island and enjoy ourselves. The pool was unbelievably crowded because of this as well.

Disembarkation

5 out of 5
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