Bait and Switch?

Item: Norwegian Sky
Rating: 2.9
Author: SanfordA

Norwegian Sky Cruise Review to Cuba

SanfordA

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 60

Overall rating:

2.9 out of 5

Verified Review

4 Night Cuba (Overnight) & Bahamas (Miami Roundtrip)

Sail date: May 20, 2019

Ship: Norwegian Sky

Cabin type: Oceanview

Cabin number: 4230

Traveled as: Couple

Reviewed: 5 years ago

Review summary

The cruise we went on was completely different from the one we purchased. We booked this cruise based on the fact it would spend ~34 hours at port in Havana (arrive @8:00 AM Tuesday, May 21st depart Wednesday, May 22nd @5:00 PM - one complete day with the opportunity to explore all the culture Havana has to offer the following morning into the afternoon) and ~8 hours at port in the Bahama's. In fact it was less than 24 hours in Havana (arrived as planned on Tuesday, May 21st but departed the morning of May 22nd) and apparently the water was to choppy in the Bahama's to disembark, although another cruise ship appeared to anchor and let it's passages enjoy the island. Instead...we had TWO full days at sea that were NOT part of the itinerary we purchased, (Wednesday May 22nd and Thursday May 23rd)! We purchased this cruise for two reasons 1) to visit Cuba and 2) becasue it only had evening 'at sea' time. I would not recommend this cruise to others considering we feel it was a complete 'bait and switch' i.e. purchase one thing but receive something totally different.

Embarkation

3 out of 5

Well organized and everyone was very helpful.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5

One of the days at sea a pool was closed and being painted, seems like an odd time to decide a pool should be painted in my opinion. Additionally, one of the lounge areas was closed for cleaning / maintenance during the middle of the cruise, again odd time to do this.

Entertainment

3 out of 5

Service and Staff

2 out of 5

Overall service was spotty. Restaurant servers and housecleaning personal were always very friendly however some guest service desk attendants and bar tenders were not as courteous.

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

Our room was fine, exactly what we expected.

Ports of call

HAVANA, CUBA

5 out of 5

Havana was a wonderful city full of beautiful and friendly people with so much culture and history. We took two shore excursions and also explored the city on our own for several hours. We're looking forward to going back and seeing what more the island has to offer outside the city!

Thumbs Up 3

Great Stirrup Cay (Cruise Line Private Island), Bahamas

1 out of 5

Considering the water was to 'choppy' we were not allowed off the ship and went back out to sea!

Thumbs Up 0