Norweigian's last minute change of itinerary unacceptable
Norwegian Sky Cruise Review to Caribbean - Bahamas
4 Night Bahamas (Miami Roundtrip)
Sail date: November 14, 2016
Ship: Norwegian Sky
Cabin type: Balcony
Cabin number: 9257
Traveled as: Couple
Reviewed: 8 years ago
Review summary
This was our honeymoon cruise that we booked over 8 months ago to visit 4 port islands. When we arrived at the pier, Norwegian was passing out a new itinerary stating that due to some "improvements being made on two islands" and also blaming hurricane Matthew for one, they decided to change the itinerary to Key West and Nassau - completely eliminating two ports. I asked both Hilton Honors as well as Norweigian for some sort of good will gesture to refund some of our money (or at least give cruise credit) because there was nothing I could do about it at that point. Both told me no - they reserve the right to change the itinerary at any time (in fine print of course). I paid for a very nice cruise and got only one island (Nassau) and the other was in FL! Not a very nice substitituion. While in Nassau I spoke to a few people who at least got two days docked in Nassau rather than sailing around at sea in circles like we did. Needless to say, will never use Hilton Honors to book cruises NOR will I book with Norwegian who does not satisfy their guests.
Ship experiences
Food and Dining
Service and Staff
Ship Quality
Ship tip
Don't book with Norwegian because they like to pull fast ones on people by charging for nice cruises and then taking you to Key West at the last second. ONe would think they would at least offer cruise credit or partial refund, but THEY DON'T DO THAT according to their guest services department.