Buyer beware!

This was my first cruise (and my last ever on Norwegian) but my friend with traveled with me had been on Carnival to compare her experience with but here's mine: from the moment we stepped on the ship to the moment we got off we were dissatisfied!! First-as you have seen from other postings-- we were told we could purchase the alcohol package on board also and found out within minutes of arriving we could not...but we were more than able to purchase a $100 bottle of alcohol with an additional 15% gratuity or a ridiculously over priced wine package!  Upon contacting the corp number and "going to the top" and being told "we have the right to change policies at will" (meaning so sad; too bad and you know what else it means!!). Needless to say that attitude and treatment put a damper on the fun but we tried to make the most of it....until....we were stuck on the ship for 36 hrs due to cancellation of 2nd private island stop  and with  lack of deck chairs and pool size/space only added to the frustration of paying the full price for this cruise but only getting a portion of what was "promised/planned". The rum punch they served that day to pacify us had no rum in it! I drank 5 fast with the  hopes of getting a buzz going only to be left needing the bathroom--and no buzz--nada nothing!!! :(

Saturday night there was a bill in my room for $5.18 for a bottle of water--which we DID NOT drink!! Had to argue with room service and the porter over this to get it credited back to my account. Unreal!

Sunday night we went to settle our accounts only to find they charged us again for the $12/day service fee after already paying for them in advance and was told to call the number when I get off the ship to get my credit! Seriously??!!  I found my receipt and took it back Monday a.m. and amazing they credited it back immediately.....makes you wonder doesnt it?? Some pretty shady dealings all around on this cruise! (additionally they credited friends account for activity/excursion charges I had paid for in advcance on my personal CC and was told to square it away with her--they would not credit my account directly).Shame on Norwegian....and now you know: buyer beware!

The wine bottles, garbage and dirty plates were left in our room the entire 3+days! Bathroom floors werent cleaned--3 days worth of hair all over! Dirty glasses in bathroom never switched or removed!!

Cant say much for the entertainment but friend said Carnival entertainment was so much better than Norwegian.