Drink package cancelled!

We booked this cruise on and were told we could buy a $50 per day drink package, including alcoholic beverages and soda. We were also told both people in the room had to buy it. We tried to add it at the time of purchasing the cruise and were told we could book it on the ship. When we got on the ship, we were told the package was cancelled the day before! Customer service on the ship was not helpful-they suggested we call the cruise line from out room (at $4.99 per minute!) if we wanted to complain.  The customer service agent on board said she could not call the cruise line-her phone did not call out.  This got our trip off to a very unhappy start.  There were people on the cruise who had pre-purchased the package and it was honoured, so if the agent had let us book it when we were booking our cruise, we would have had it. We were also surprised to see automatic gratuities of 15% added to every beverage purchase, even though the documents provided said that bartenders and servers didn't share in the "discretionary" automatically-added gratuity.  Of course they didn't need  a share of that -they were getting 15% on every sale!  Also, if you wanted to dispute the automatic gratuity, there was a one hour window to do so. 
 

On the first day, we were to dock at Nassau.  There were no indications or instructions anywhere as to where we were suppposed to get off the ship.  (it was 12 floors!) We found a staff member (a performer in one of the shows) who told us what floor to go to, and there was one sign with an arrow.  It was very difficult to find our way off.

We did not dock at all the second day (on the private island) due to the choppiness or something. We stayed on board, fighting over the very few deck chairs.  Forget about getting into the pools-the capacity of one pool was listed as 17 people, and the other one wasn't much bigger. Totally insufficient for the 2000+ people on board.  The "quiet" pool was fairly empty, but it was also only two feet deep and about 12 feet by 10 feet, so there wasn't much capacity there, either.  

There was no soap in our bathroom.  there was shampoo in a dispenser in the shower, and some other (unlabeled) liquid which may have been body wash or conditioner-who know? Our room attendent "snuck" us two bars of soap and said not to tell anybody-it was supposed to be saved for the suites!  He did do a great job of keeping our room tidy.

The two shows we attended (comedian Andrew Kennedy and the Vegas show) were good.

I have never been on a cruise before and probably will never do it again.