A real disappointment

Norwegian Prima Cruise Review to Transatlantic

Cruises: 7+ cruises
Reviews: 12
Helpful Votes: 367

Overall rating:

3.5 out of 5
Verified Review
Norwegian Prima

11 Night Transatlantic: Halifax & Akureyri (New York To Reykjavik)

Sail date: May 14, 2023

Ship: Norwegian Prima

Cabin type: Suite

Cabin number: 12320

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

I have 26 NCL cruises under my belt, have 6 booked, but I will never sail on this class ship again. I did not find it to be cruising friendly. The staff had a lot of problems dealing with noise issues, groups wanting a room to meet such as for MahJongg or bridge, they cancelled one show because the bleacher type seats in the theater/night club, would not come out completely.

Embarkation

5 out of 5
very smooth

Ship experiences

Food and Dining

2 out of 5
Specialty restaurants great, main dining okay, buffet a disaster.

Onboard Activities

2 out of 5
Spa terrible, pools tiny,

Entertainment

2 out of 5
Main shows were quality, comedians, and that was what they filled in with, were terrible.

Service and Staff

3 out of 5
Most staff were NCL's usual fantastic but the customer service needed vast improvement. When I asked for things I have always had on NCL I was told we don't have that or do that "This is the Prima"

Ship Quality

1 out of 5
Horrible design. Very artsy with sculpture gardens, etc, but insufficient common areas to sit and meet other people. They did away with the reading room and card rooms, halved the size of the Improv, Syd Norman's, and the observation lounge. Kept returning to my suite and the Haven lounge because couldn't find a place to sit

Cabin / Stateroom

4 out of 5
Very nicely appointed. Size was delightful, but the couch was a disaster. It was so hard, most people I was told used it as a second bed, that when I sat to watch a movie my rear got numb.

Ship tip

DO NOT DO IT! Chose another NCL ship from another class.

Ports of call

New York, New York

5 out of 5

Halifax, Nova Scotia

5 out of 5
extremely interesting city

Sydney, Nova Scotia

5 out of 5
Many historic sites to visits.

Akureyri, Iceland

5 out of 5
Nice lounch site for Icelandic vistas. Kind of a sleepy fishing town

Reykjavik, Iceland Did not visit port

Only disembarked, Weather prevented stopping when scheduled - we cruised back and forth for 24 hrs before docking just to disembark

Disembarkation

5 out of 5
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9 Comments

byhisgrace    1 year ago

Appreciate your feedback

Paw0614    1 year ago

Thanks for sharing

donald1lane    1 year ago

Having been on this sailing I can agree with most of what was reported. Did not find the buffet a disaster only that at times had to sit in a different area. Thanks for taking the time to review.

Gwbigdog    1 year ago

Thanks for sharing

cruising2004    1 year ago

Sorry you were disappointed with your cruise.

yk07us    1 year ago

I can see things being different on a new class of ships. In 2014, our first Getaway sailing, I went to customer services to ask about a party for Silver or Gold members. The answer was that it has been eliminated for the Breakaway class of ships. 5 years later on the Getaway again, we had parties for each loyalty level.

javawoody    1 year ago

Thanks for sharing

Frogboo95    1 year ago

Thanks for an honest review of this Ship. Beautiful, yes, badly designed, big yes. Good food though.

AuntPinkie    1 year ago

Great itinerary. Appreciate your feedback. Sorry you were disappointed.

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