Beautiful Bermuda Cruise

Item: Norwegian Pearl
Rating: 4.6
Author: Babebra

Norwegian Pearl Cruise Review to Bermuda

Babebra

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 54

Overall rating:

4.6 out of 5

Verified Review

7 Night Bermuda (Boston Roundtrip)

Sail date: June 02, 2023

Ship: Norwegian Pearl

Cabin type: Oceanview

Cabin number: 5516

Traveled as: Couple

Reviewed: 11 months ago

Review summary

We love Bermuda it’s beautiful and clean and we had a great time but the noise above our cabin every night between 3AM and 5:30AM was terrible and I called customer service every night! It was yhe staff cleaning the casino and obviously they didn’t do anything to fix it because it happened every night. Offering to change our cabin was not an acceptable solution! Totally unacceptable!

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

No Children in my party

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Our cabin was lovely we booked it because it was located close to everything including the elevator. Unfortunately we were directly below the casino and every night we were awakened by loud banging above us. I reported it every time to guest services thinking it would stop. The Head of Housekeeping was very kind and offered for us to change our cabin on the fourth day but we were settled in and really didn’t feel like we should have to move our things to another cabin! The banging above us should not have been happening in the first place and shohave been stopped! It went on every night of the cruise and I’m sorry to say it put damper on our cruise experience! I’m sure other cabins on Deck 5 must have been affected as well! I would never book a cabin below the casino again and I believe that nothing was done by the staff of the Norwegian Pearl to stop it from happening! No regard for customer satisfaction! Offering to move us to another cabin is not a solution to the problem! Shame on you Norwegian!

Ship tip

Don’t stay on Deck 5 just below the casino! Very noisy every night between 3AM and 5:30 AM and the staff does nothing to stop it!

Thumbs up

Ports of call

Boston, Massachusetts

4 out of 5

Very accommodating when arriving for your cruise but not accommodating when you’re disembarking. Just want you out of there ASAP with all your baggage even though you parked 5 blocks away!

Thumbs Up 1

Royal Naval Dockyard, West End, Bermuda

5 out of 5

Beautiful port! Beach Excursion and visit to Hamilton! Great Time’

Thumbs Up 1

Bar Harbor, Maine

5 out of 5

Beautiful Port! Went to state park and lobster bake. Very good time

Thumbs Up 0