Under Staffed Ship Made for Long Lines, Slow Service, Cold Food, Ect....

Norwegian Joy Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 8
Helpful Votes: 129

Overall rating:

3.9 out of 5
Norwegian Joy

7 Night Western Caribbean (Miami Roundtrip)

Sail date: November 11, 2023

Ship: Norwegian Joy

Cabin type: Suite

Cabin number: 8118

Traveled as: Family (young children)

Reviewed: 10 months ago

Review summary

Any time at sea I am happy, and this was my son's first cruise and he loved the water park and playing with other kids, so the cruise did not disappoint for these reason, but overall this cruise was my least favorite as it fell short in almost every category.

Embarkation

5 out of 5
From drop off to Cabin 15 minutes. Arrived at 1:30 PM so there were no lines.

Ship experiences

Food and Dining

1 out of 5
Ship was under staffed so lines at bar were long as bars, and restaurants were opened and closed on a rotating basis. Food was served cold on many nights as there was only one staff member per 6-8 tables so you get to order food, food arrived and that was it. NO SERVICE

Onboard Activities

2 out of 5
Nothing was open as ship was under staffed. The only activity was NFL on the main pool deck on one of only two sea days. No band, no fun music, no contests just the NFL. Nothing like sailing the Caribbean sea while watching people do what you do on the couch at home, Just for thousands of dollars more. This is what a bar is for.

Entertainment

5 out of 5
Only show left was Elements which was good for off Broadway production.

Children's Programs

4 out of 5
My 3 year old son loved the kids water park Staff was excellent. However parts were in disrepair. So only four stars.

Service and Staff

5 out of 5
What staff there was working were excellent. My son was treated very very well.

Ship Quality

2 out of 5
Ships layout is poor. I believe the next upgrade is going to fix this. Maybe.

Cabin / Stateroom

5 out of 5
Even though the cabins are only cleaned once a day our room steward Jonathan was excellent. The room was as expected for its class, and was clean. I do recommend getting the extra large balcony having a table two chairs and two loungers was great. You may feel its not private and everyone looks down on you, but in all reality no one is ever out on their balconies much

Ship tip

going down eigh decks from the pool to casino is a faster way to get a beer than stading in line at the one open pool bar.

Ports of call

Miami, Florida

5 out of 5
Miami is always great.

Coxen Hole, Roatan, Bay Islands, Honduras Did not visit port

To crowded for the size of the Island.

Harvest Caye, Belize

5 out of 5
Harvest Caye is not Belize I recommend taking the ferry to Placencia. And if you are wanting a true expirence go 6 miles to the village of Seine Bight and eat lunch at Vern's

Costa Maya (Mahahual), Mexico Did not visit port

Not a real place.

Disembarkation

4 out of 5
Nothing exciting just 5000 people leaving at once.
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5 Comments

Gwbigdog     10 months ago

Thanks for sharing

cruising2004     10 months ago

Sorry this cruise had some issues. Thanks for sharing.

picalo     10 months ago

thanks for the review...The Joy has really been disappointing some people lately and I'm sorry to hear that as she's such a great boat

Niavlys     10 months ago

Thank you for sharing this with us

javawoody     10 months ago

Thanks for the post

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