BEEN CRUISING WITH NORWEGIAN FOR YEARS ON DIFFERENT SHIPS. JUST FELT NCL DROPPED THE BALL ON EMBARKATION. THEIR RESPONSIBILITY TO MAKE SURE CUSTOMERS DISEMBARK ON TIME. NEVER WAITED PAST 11:45 AM TO BOARD. FELT THIS SOURED THE CRUISE FOR MANY CUSTOMERS. FYI, NCL STARTED HANGING UP ON CUSTOMERS ON PHONE.
OVERALL, JUST WON'T DO 3 NIGHT CRUISE AGAIN. WILL STICK WITH SMALLER SHIPS.
Embarkation
1 out of 5
NEVER WAITED SO LONG TO BOARD. CHARTER EDSEA CRUISE WAS NOT WELL CONTROLLED FOR DISEMBARKATION. NCL HAD TO LOCATE 9 PEOPLE AND WE DIDN'T GET ON SHIP TILL 1:30 PM. FELT THAT WAS POOR CUSTOMER SERVICE ON NCL'S PART. VERY DISAPPOINTED WITH NCL.
Ship experiences
Food and Dining
5 out of 5
ATE AT Q RESTAURANT AND IT WAS EXCELLENT AS USUAL. BUFFET WAS VERY GOOD AND NOT REALLY CROWED. MAIN DINING ROOM EXCELLENT. ONLY COMPLAINT WAS SMOKING SECTION IN H20. HAD TO WALK FOREVER TO GET THERE AND JUST SEATS ON STARBOARD SIDE AFT NO TABLES.
Onboard Activities
4 out of 5
DID NOT UTILIZE
Entertainment
4 out of 5
MUSICIANS AROUND SHIP WERE GOOD
Children's Programs
NO CHILDREN
Service and Staff
5 out of 5
ROOM STEWARD FELIX WAS AWESOME AND ALWAYS SMILING. MARIO IN H20 WAS AWESOME AND ALWAYS THERE SAYING HELLO AND ASKING WHAT WE NEEDED. NELSON PEREIRA IN MANHATTAN WAS GREAT. WE REMEMBERED HIM FROM GETAWAY IN 2019. BENINSON BELLO CRUISE NEXT GOT OUR LAST CERTIFICATE APPLIED TO NEXT CRUISE TO MAKE IT 3 TOTAL AND $60 MORE OFF. BOUGHT 4 MORE!!!!! LUCAS OLIVEIRA GUEST SERVICES GOT INTERNET MINUTES FIXED VERY QUICKLY.
Ship Quality
2 out of 5
FELT EVERYTHING WAS QUITE A WALK AND HAD TO GO LENGTH OF SHIP TO GET ANYWHERE. DID NOT LIKE H20 BEING AT AFT WITH ABSOLUTELY NO VIEW OF SHIP. LITTLE BIASED, PREFER SMALLER SHIPS THAT ARE EASY TO NAVIGATE AND MORE OPEN ON TOP DECKS.
Cabin / Stateroom
5 out of 5
USUAL CABIN STYLE EXCEPT BALCONY HAD A CURVE OUT AND WAS A LITTLE BIGGER. ALWAYS CLEAN.
DID NOT PUT PRIORITY SIGN OUT TILL LAST MINUTE SO SPENT TIME STANDING IN REGULAR LINE BEFORE WE LEARNED WHERE OUR AREA TO WAIT WAS. WAITED A WHILE FOR PORT WORKERS THEN GOT OFF QUICKLY.
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