Absolutely Horrible

Norwegian Joy Cruise Review to Caribbean - Western

RobTapp

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 17

Overall rating:

1.9 out of 5

7 Night Caribbean: Harvest Caye Cozumel & Roatan (Miami Roundtrip)

Sail date: April 01, 2023

Ship: Norwegian Joy

Cabin type: Balcony

Cabin number: 13966

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

NEVER, NEVER, NEVER,…. Will I EVER, Cruise NCL again! Where to start? Well, I caught Covid on the cruise. I’m 64 years old, Never had Covid. But caught it on the cruise. Now let’s talk about the cruise itself…. We had problems booking the cruise. We had problems getting the airlines booked correctly. We had problems booking excursions. The excursions we wanted were not available. The ship was packed full of people. The excursions that we did purchase, were ran very unorganized. They were so bad, NCL gave me half my money back for one of the excursions. I could go on and on and on, But I won’t. But I will promise you, I will never cruise NCL again. Oh, When I tried to bring this to the attention of the Ricardo from India Never got a response back from his office at all.

Embarkation

1 out of 5

We waited a LONG time, and the line for the bathroom was over a hour long

Ship experiences

Food and Dining

2 out of 5

I have food allergies, that were simply too hard for NCL to “deal with”…. I can’t have Onions

The Local Bar & Grill

2 out of 5

Processed food mostly

Cagney's Steakhouse

1 out of 5

We had 14 people in our party,We were supposed to have one table,There was room for us to be accommodated.But we were not.AndThe steak was terrible.

Onboard Activities

1 out of 5

I wanted to drive the race cars, I got in line, Waited for over an hour and a half. I will need to find out that I didn’t have the right shoes. So, I went and waited for over an hour to ride The tube. The line never moved. I went back to my pool chair.

Entertainment

1 out of 5

If you could make it into a show, Some of them were good, But most shows were “sold out” FULL

Race Track

1 out of 5

Long wait times even with reservations

Children's Programs

No kids

Service and Staff

1 out of 5

The room steward was good The food servers were good And that’s where it stopped. Guest services No good shore excursions no good. Management. Unresponsive.

Ship Quality

2 out of 5

The ship was OK, But very dirty. Actually, Almost half of us have caught Covid.

Cabin / Stateroom

3 out of 5

Our cabin, Was the best part of the trip?

Ship tip

Use Royal Caribbean

Thumbs up

Ports of call

Miami, Florida

2 out of 5

Felt UNSAFE at times

Thumbs Up 0

Coxen Hole, Roatan, Bay Islands, Honduras

2 out of 5

On this excursion, We rented a catamaran And when our trip back to Port, I witnessed the crew dumping out, oily bilge water right to the ocean

Thumbs Up 0

Harvest Caye, Belize

1 out of 5

Here, Thousands of people got off the ship. And the all of the tours were very unorganized, it took us an hour and a half to find our tour guide.

Thumbs Up 0

Cozumel, Mexico

1 out of 5

Cozumel is very dirty. Kind of like the ship.

Thumbs Up 0

Great Stirrup Cay (Cruise Line Private Island), Bahamas

5 out of 5

This was the best part of the cruise. Because this excursion cost me $1200. We rented a two bedroom villa and it was nice but It was supposed to come with Butler service. And we rarely saw Henry the butler.

Thumbs Up 0

Disembarkation

1 out of 5

The worst EVER LONG LINES EVERYWHERE

Traveler Photos

11 Comments

Other reviews of this sailing

Wonderful Caribbean Cruise