Highly underwhelming
Norwegian Joy Cruise Review to Bermuda
7 Night Bermuda & Atlantic Coast (New York Roundtrip)
Sail date: November 12, 2022
Ship: Norwegian Joy
Cabin type: Balcony
Cabin number: 8168
Traveled as: Family (older children)
Reviewed: 1 year ago
Review summary
Was looking forward to this cruise which I actually had originally booked as far back as 2019, but we all know what happened after that. Very disappointed, as well as other passengers with the lack of organization during disembarkation and that there was no notice about skipping Norfolk, Virginia without any additional incentive in lieu of skipping that port.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
The reason why I have given this title is because of Norwegians failure to give us any additional credit or incentives when Virginia port was cancelled. As a matter of fact, most passengers heard through "word of mouth" that port stop was cancelled, without an additional day in Bermuda being offered. To say that this was highly disappointing is an understatement. As a Platinum level member, clearly I am used to cruising w/ NCL. After numerous cruises with this organization, I have come to expect a warm and efficient welcome from the Cruise Directors and Assistant. Sadly, this cruise fell "flat" and consequently, I have now moved a future cruise to another ship. From addressing my concerns with other cruisers, I also gathered that they were as disappointed as we were in terms of the lack of communication and notice. It also felt like the crew is/was continuously working towards trying to meet the passenger's expectactions without support from higher ups. The crew, the stewards, bartenders and all staff are amazing at what they do, and credit to their effort is due. NCL's decision to not address the motor failure we experienced during embarkation on 11/12 and their lack-luster lack of providing any other remedies was a huge turnoff for us passengers. Especially, seasoned NCL patrons who have come to expect & receive a well-rounded experience. It is said you get what you pay for, but here nothing was offered in return. Very disappointing indeed.
Ports of call
Royal Naval Dockyard, West End, Bermuda