Good Transportation, but disappointing cruise ship

Norwegian Jewel Cruise Review

Cruises: 7+ cruises
Reviews: 4
Helpful Votes: 88

Overall rating:

3.4 out of 5
Norwegian Jewel

7 Night Alaska Glacier Bay Northbound (Vancouver To Seward)

Sail date: May 20, 2019

Ship: Norwegian Jewel

Traveled as: Couple

Reviewed: 5 years ago

Review summary

This is not the Alaskan cruise you are looking for.

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5
Not much difference between MDR offerings. Service was lack luster. We had several instances with servers becoming confused as to who was serving our table. Once we saw a server drop a utensil in a busy aisle, he noticed it, but kept walking. Four more servers walked past until one picked it up. Food was OK, but not great. Cagney’s was a bright spot and the best meal of the cruise. Tepaniyaki was fun and the food good. Le Bistro was also good but not great. Chin Chin was not worth a repeat. O’Sheahan’s ranged from OK to “what the hell is this” when they brought Irish stew. Many items on the buffet were only warm and some seemed to be left over from the previous day.

Onboard Activities

4 out of 5
Loved the onboard National Park Service programs during the glacier viewing. Pools were small but due to temperature, not crowded. Hot tubs were pretty crowded most of the time. We had no issue with finding loungers.

Entertainment

2 out of 5
The show band in Bliss was exceptional. The comic was ok and best at his Q&A session. However, the “shows” were awful, loud, and crass. A step below Las Vegas shows. We left when the 350 disco dancer in a mankini came on stage. Little redeeming value and no real understandable story to the show. Singers and dancers were talented, but IMHO, wasted.

Service and Staff

3 out of 5

Ship Quality

3 out of 5
The ship was clean but I found it hard to get from point A to point B. Seemed like I was always finding a deck dead end and have to go up or down and return to the deck to continue. Liked the bridge viewing area.

Cabin / Stateroom

4 out of 5

Ship tip

Take the Bliss instead. I wouldn’t do another Alaskan cruise on the ship. There’s just better ship doing the same itinerary for the same price.

Ports of call

Skagway, Alaska

5 out of 5
We were supposed to do the White Pass Rail at Skagway, but we docked at Haines due to a fuel leak at the dock in Skagway. We ended up with a river jet boat tour there that was fantastic! Do this if you can!

Juneau, Alaska

3 out of 5
Mendenhall glacier was exceptional. We did the Mt Roberts tramway and hoped hike at the top and to walk downtown Juneau, but lunch took two hours. The cafe there lost our order twice. :(

Ketchikan, Alaska

4 out of 5

Disembarkation

4 out of 5
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