Overal experience was ok, but could have been great!

Norwegian Jewel Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Review: 1
Helpful Votes: 35

Overall rating:

3 out of 5
Verified Review
Norwegian Jewel

7 Night Alaska Sawyer Glacier (Seattle Roundtrip)

Sail date: May 20, 2017

Ship: Norwegian Jewel

Cabin type: Inside

Cabin number: 8505

Traveled as: Family (older children)

Reviewed: 4 years ago

Review summary

Overall experience was good, after all, we were on vacation and in Alaska!.  However, this ships staff was somewhat lacking on warmth and customer service. They seemed bored & preoccupied. Unlike my experience with other ships, I was quite disappointed with the customer service. I am an NCL cruiser and fan.  The food in the main dinning room was just ok, nothing special.  Drinks were a crap shoot [watered down drinks/ill prepared, etc]  Breakfast was a war zone; too many people at once, very few tables available for breakfast in the Garden Cafe.  If you want true vacation quality; The specialty dinning food, drink & service were exceptional.  The moral of the story, if you want quality, you gotta be wiling to pay for it.  Stick to the specialty restaurants and you'll be just fine. This cruise is for a much older crowd.

Ship experiences

Food and Dining

3 out of 5
If you want good, quality food and drinks, stick to the specialty restaurants.

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

1 out of 5
Sadly the staff came across as disengaged and preoccupied. We were not made to feel like a priority, on the contrary, they seemed bothered. This was the general feel, with some exceptions, which we made sure to commend in writing.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
We were very surprise and delighted with the design and the size of the interior cabin. The cabin was very well laid out and spacious. The bathroom was especially well proportioned.

Ship tip

#1: If you want great food, drinks & service go to the speciality dinning restaurants. La Moderna & Cagney's A++ #2: Tables for breakfast in Garden Cafe are very limited. Want a table for a party of 4+ wake up early. Walking over to La Cucina is also an option, but also proved to be a mission.

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