Disappointing

Norwegian Jewel Cruise Review to North America

Cruises: 7+ cruises
Review: 1
Helpful Votes: 68

Overall rating:

3 out of 5
Verified Review
Norwegian Jewel

Repo - Pacific Coastal

Sail date: April 30, 2017

Ship: Norwegian Jewel

Cabin type: Suite

Cabin number: 11112

Traveled as: Couple

Reviewed: 7 years ago

Review summary

We brought a couple that had never been on a cruise before and, although we were disappointed, we didn't let hem know.  Reasons:

1. Just not quite there.  Examples:  Food in Azura the first night wasn't up to your past standards.  Overcooked, dry flounder - no sauce - a couple of limp arugula leaves on top. Others at the table were not impressed.   Service was slow, even tho the restaurant was not full, preventing us from getting to the show on time. No coffee refills. Food in Moderno was barely OK. Latitudes "party" was one glass of wine and a couple of cheese squares.  Room was not dusted when we arrived, and we asked for extra coffee packets when we got in.  Coffee pot was GREAT and we thank you for that, but she never replaced packets for the rest of the trip or refilled the ice bucket at night. We had to go out looking for those items when we returned to the room at night.  All of these things, taken together, were disappointing.

2. Staff was very friendly wherever we went on the ship.

3.  There must be a way to coordinate so two ships aren't disgorging passengers at once.  We have cruised on Norwegian many times and have chosen it because it is smaller, but we ended up in Vancouver getting off with all the passengers on Ruby Princess.  A total mess.

4.  The shows aren't much fun anymore.  The comic/magician the last nite was fun, but what happened to the great shows you used to have?

5.  Then there is room service and the charge for that....Norwegian is just not fun anymore.

Ship experiences

Food and Dining

1 out of 5
See Above

Onboard Activities

3 out of 5

Entertainment

3 out of 5
See above

Service and Staff

5 out of 5
See above

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
Cabin was not dusted when we arrived. Coffee packets and ice were not replaced at night. Had to request floor vacuumed and then she never did it again the whole trip.

Ports of call

Long Beach (Los Angeles), California

5 out of 5
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