Norwegian Jewel Cruise Review to Caribbean - Western

Contributor Level: Purser

2-3 cruises


Helpful Votes

4 out of 5

Cruise Ship Very Good; Cheap Cruises Very Poor

Sail Date: December 13, 2014

Reviewed: 2 years ago

Traveled As: Family (older children)

Room Type: Balcony

The Norwegian Jewel and it's staff provided above service in all areas.  My complaint is with Cheap Cruises.  It started with the inability to reach, or receive a return telephone call from Kim Weidler.  No one in my party was able to reach her with our various questions prior to the cruise, which resulted in some problems aboard ship.  Fortunately, the Norwegian staff did what they could to make us happy, and all went well from that point. I have cruised with Norwegian previously, as well as Carnival.  I liked the diversity of ages represented on Norwegian; Carnival seemed more focused on the 40 and under age group. I also liked the entertainment better on Norwegian; the Deja Vu (not sure of name) duo was spectacular, as well as the juggler.

I also enjoyed the food, especially in O'Shannon's and Azura.  Excellent service, fasicnating menu and attentive wait staff.  Oh, and the photographers - outstanding.  I have a large selection of pictures to chose from upon my departure, with lasting memories of my family and friends.

Only down side was the pull out bed.  It wasn't very comfortable initially, however once our room steward learned of this, he immediately took steps to ensure our comfort.  Way to go Barrington!.


I will not be using Cheap Cruises in the future.

Ship Quality
Spotless, with adequate staff to attend to the large numbers of staff. I loved the measures taken to keep everyone healthy, like the "washy washy" guys and gals at the dining halls.
Food and Dining
Azura and O'Shannons were my favorites. I tried Chin Chin, it was great as well. The chef was excellent and the food was awesome for a very modest rate.
Cabin / Stateroom
Service and Staff
I would like to recognize Barrington our room stewart, as well as LillyBeth, the manager in O'Shannon. Barrington was attentive to our needs before we knew it required attention, such as plumbing problems in the bathroom. LillyBeth was summoned when I was complaining about not getting the promised room credits from Cheap Cruises. She offered gratuities to me and my friends that made a bad situation into a great customer service experience.
I loved the juggler Scott, as well as the Deja Vu couple. And the bands on Deck 12 (and DJs) were awesome.
Onboard Activities
I enjoyed the onboard activities and participated in many such as the casino, karoke, shopping, art displays, Christmas carolling, Sunday Night Football, White night and many oth
Destinations and Excursions
Cozumel Jose Cuervo was excellent. Belize Mayan ruins with tour of the city was awesome. And Trujillo was great shopping.
Houston, Texas n/a
Cozumel, Mexico
Jose Cuervo tour was excellent, but too short!
Belize City, Belize
The tour guide was knowledgeable and funny. Wear comfortable shoes
Trujillo, Honduras
Excellent shopping and friendly people.

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