Norwegian out of Houston Thanksgiving week

Norwegian Jewel Cruise Review to Caribbean - Western

Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2 out of 5
Verified Review
7 Night Western Caribbean (Houston Roundtrip)
Sail Date: November 22, 2014
Ship: Norwegian Jewel
Cabin Type: Inside
Cabin Number: 9103
Traveled As: Large Group
Reviewed: 3 years ago

Embarkation was easy and friendly staff.

Food in regular dining was below par from other cruise lines.  O'sheehans was good pub food.

Cagneys steak house was pretty good, but for 30 additional dollars it should be.

Cruise staff was excellent with one exception.

There was a problem that was poorly addressed by the front desk staff for the length of the cruise.  Sounds system in the Atrium vibrates the floors of our 2 rooms in 9103 and 9105.  Was impossible to sleep first night.  There was only 2 nights when they turned down the sound low enough for us to sleep.  We had to complain every other night.  There was noone in the Atrium midnight all week to benefit from the video with the sound that played on a loop.  I know because I was down there almost every night to complain.  They "sent" chocolate covered strawberries as an apology which was never followed through on as well.

Cruise director and his staff were excellent.

Ports were good with the exception of Roatan being pretty sketchy for shopping past the taxi area.  Belize and Cozumel were good.

The inability to correct a problem that impacted almost every night of the cruise is enough for me to not recommend this cruise line to anyone.

Food and Dining

1 out of 5
This is probably the worst of all the lines i have been on as far as food quality


3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5
Cruise director and staff were excellent. Front desk, not so much. Cabin steward was good.

Ship Quality

3 out of 5
nothing special. Holland America and Royal Caribbean are decorated much better.

Cabin / Stateroom

1 out of 5
sounds system vibrated the floor below all night. felt like you had a sub woofer in your room. Tiny room.

Ship Tip

Cagneys Steak house was good. Avoid 9th floor mid ship cabins. Noise was intolerable from sound system below; specifically 9103 and 9105

3 out of 5
3 out of 5
Paradise beach was fun and relatively cheap. Just catch a taxi and save your money from the ship excursions.
5 out of 5
Goff cay snorkeling. Was a great day. Bring some cash.
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