Norwegian Jade Cruise Reviews - Reviews

The Tampa Port made leaving and returning quite simple.

We really enjoyed our excursions: snorkeling in Cozumel and Roatan was beautiful. The diving was also excellant. Really enjoyed the Mayan ruin trip in Costa Maya. And parasailing in Belize was such a special time; the staff on our boat made it so easy and we felt so safe. The equipment was all new and all we had to do is just float.  Overall, NCL Jade was a great ship, with great food and wonderful people taking excellant care of us!

The shore excursion on Roatan was very good. We booked the tour prior to departing and the hookup with the guide could not have been easier. Tour guide was very knowledgeable. There were only three couples in our group so we got plenty of attention.

The meals on board were okay..best was at La Cuchina (specialty dining). I would recommend anyone taking this cruise to make reservations prior to boarding (as soon as possible), even for the complementary dining (Grand Pacific) to avoid waiting times.

Seemed to us that the ship was somewhat dated...still reflected a Hawaiian theme.

Some arears inside the ship permitted smoking. The casino allowed smoking and kept their doors open next to a theater and a lounge...the odor kept us away from these areas.

Overall, has a good time.

Loved the freestyle nature of the cruise! Felt no pressure to comply or do what others were doing. The staff was amazing, friendly and very professional. The ship could use a remodel tho some areas looked old and tired.

This was our first experience with Norwegian, and we were not impressed, food at the main dining room was tolerable at best, which is why the upcharge restaurants were so busy... The entertainment was good but 1 comedian for 7 days was not good. The lack of a piano bar with a good piano bar player was another big let down. The ports were great, drink package was worth it, but overall less than impressed....

Good evening.

I wanted to give accolades to the fine crew. I have two shining stars to talk about our cabin stewart Mr. Santiago Bautista was wonderful, very thoughtful, kind, and courteous. He made our stay extra special with personal touches in celebration of our 23rd anniversary. The next person is Ms. Bongeka the fitness instructor; she was helpful, knowledgeable, and responsive to my needs. 

The entertainment on board was top notch it was wonderful seeing a different performance each evening.

The food was delicious, we appreciated the casual attire and free style mode of eating in a variety of locations.

Thank you for the special memories.

Pleasantly surprised by NCL and the itinerary.  The entertainment was first rate and better than what I've seen on premium cruises. Everything was top notch throughout the cruise . 

We really loved our Norwegian cruise because of eating at the Grand Pacific we had a waitress & waiter Milagros Escobar & Rudi they took really good care of us the whole cruise. We sat at table 55 at 5:00PM every night. We also enjoyed eating at Blue Lagoon with Chris as our waitress. We liked that they were open 24 hours.

My favorite part of the cruise is entertainment every night at the theater

the acrobat shows and the magic shows are excellent

there are 2 things that I would like to share:

the waiters at the restaurants did not recommend us for the food when 

we need assistance .

the housekeeper is good to take care the cleaness of the rooms

I suggest to get the excursions credits at the 4 ports can be accumulated for example some ports we do not use the credits  and we can not use them for the other ports, we think it should be better to be accumulated.

thanks

Ports of call were great but the time we could spend at the new private island in Belize was way to short.  Could shorten times in another port to allow more time in Belize. Food at specialty restaurants was excellent.  Staff was very friendly and gracious.  Activities seemed to overlap preventing participation in many of them.  Ship was well cared for and accommodations were adequate but smaller than we have found on other ships.  

This was my 14th cruise so I have a lot to compare this cruise to.  The good:  the staff was very attentive and courteous, the ship seemed clean, and the entertainment was good.  The bad:  The pools were freezing cold (there were only 3 or 4 adults in the pool at any given time) and the dining room had inferior food and service.  There are many specialty restaurants on this ship and am wondering if this is by design to encourage you to spend more $ in the specialty restaurants.   We landed up eating at the buffet most nights.  The food was way superior but that's not why I cruise.  Love the whole dining room experience.  

We were the first cruise ship to visit Harvest Caye, their new private island in Belize.  It was very well laid out in a Disneyesque sort of way - lots of things for kids of any age including a huge pool with many lifeguards and an awesome splash pad.  The nature preserve is not completely set up yet since there was one lone toucan, but I have hopes it will give everyone a glimpse of the flora and fauna of the area.  There are lots of other activities offered as well.  Food may be purchased on Harvest Caye as opposed to the lovely free cookouts offered by other cruise lines.

Norwegian level of service, quality, and value has sunk below that of Carnival. Booking our kids was a complete pain in the ass as we had to call back five times to get that straightened out. They gave my 16yr old daughter my wife's alcohol package. Speaking of children; the adult night club was packed full of underage girls dancing with adult men and this was well after mid night. our unlimited beverage package was severely limited as NCL raise the price of half their drinks by $3 to remove them from the unlimited package. We just cruise NCL three months earlier. Our dinner package last cruise included five premium diners. This cruise only three in our package. It was the same exact price we paid on our last cruise. Have the documents to prove it but NCL argued us invalid. The highlight scam of the cruise was Harvest Kaye Belize, where we only had five hrs. Unlike Royal Caribbeans private island where being on ship or land is the same; nothing was included at Harvest Kaye. You had to pay cash for all your drinks and food. The cruise director was a complete ass who everyone could see right through. He was overheard by several passengers making fun of guest. Dingo Dan, what an ass clown he was. 

Loved Cozumel and Harvest Caye , belize  , loved the boat and my family enjoyed the activities on board the ship. All it needs is more music ( live band or dj ) during  the day / night at the pool area , not only certain times of the day so people can enjoy it better . it gets boring at times after 6pm

All was great, but wish the hour's on their new island resort Harvest Caye were longer 7am to 12:30  to short 9am to 5:00pm would give you more time to enjoy island time. Even better if the ships card could be used instead if cash.                  come on NCL you own the island !!!!

Cruise was excellent except for two problems.  At the Blue Lagoon  for lunch, we were seated and waited for 15 minutes.  I notified the hostess and see summoned a waiter who brought us water.  After another 15 minutes, people who came in after us were being served.  We never saw our waiter again.  We told the hostess we were leaving and went to the main dining room.

We are Platinum members and were to get priority disembarkation.  They called 3 colors at once and it took 45 minutes of standing in line to get to our luggage.  This was totally UNSATIFACTORY.

The NCL is nickle and diming their cruisers by charging exorbitant prices for their water package.  Since I need to have water by my bedside, I had to buy their water, since they don't allow you to bring it on board.  Other  cruise line don't let you bring water on board, but they don't gouge your pockets with their price.  They charge $3.99 for a 12 pack of 16oz bottles, where as NCL charges $27. for the same amout of water.  They offer OBC, then they don't want to honor it, so I had to fight to get it.  Service in the dining room was slow, and food was cold.  We dined the rest of the week at the buffet, and it was great.

Steak house and French restaurant were outstanding - 5 plus stars

All the staff were very friendly and professional. ship was very clean and in tip top shape. Main dining rooms were very good.

The crew was very pleasant and couldn't  have been more helpful.  The food was excellent and the ship was very clean.   I thoroughly enjoyed the cruise and look forward to taking another one.

Best cruise ever! have taking over 30 cruises over the years. The entertainment on the Jade was the best ever! Food was very good. Liked that you could have anytime dining. & that you could dress smart casual every night. Did not have to have all that formal wear just to eat dinner. 

My favorite part of this cruise was Harvest Caye. I personally would not go back on this ship.  Poor condition None of the officers, or anyone in charge knew anything I asked them, got several different answers.  Cost me an exta $600.00 to change my air flight.  They told me the ship would get into port at 8:00am.  Well they were in earlier and we got off the ship at 7:30 therefore I never needed to change my flight that's what I get for listening to people that don't know what they are doing. 

Almost the same thing on the dinner menu at night boring.  Been on 30 plus cruises and not at all happy with the experience.

We had an amazing trip.  Our cabin steward was great and he made sure that we had everything we needed and he went above and beyond the call of duty to take care of us.  

The dining staff was outstanding, however the dining room meal variety could have been better.  Not sure if I am really a fan of the free style dining experience.

We enjoyed the ports as well as the sea days.

Overall, I would recommend this sailing to anyone wanting to have a nice and relaxing trip with friends, family or just their loved one.