Norwegian Jade Cruise Reviews - Reviews

The sailing was great. . Stores on ship were too expensive.   The shops onshore  were high priced junk.  Not much to do  for  a person in a  wheelchair, none of the excursion  trips were equipped to get a electric wheelchair onto their buses on vans.

The ship is beautiful. I didn't realize this before the trip, but there are two main dining rooms for formal dinner. One has a dress code and one doesn't. The food is the same. I wish we knew this before.

The port of Costa Maya was the worst port I'd seen in 9 cruises. We couldn't find much to do and went to the beach. The beach is full of seaweed and rocks and we couldn't swim. We were told we could use the free kayaks but then we were harassed into paying since we didn't order food/drinks. They threatened to call the police. Trying to forget this day.

I heard there was a new CEO who is making changes and so far I'm not sure they are good ones.  I had gone on Norwegian in December 2015 and it was wonderful.  This one didn't quite measure up.   The staffing seems to have been cut back for poolside and shows and the rooms have been pared down in size reducing bureau space and making the small bathroom even smaller....you can't turn around in the front of the vanity.  Shower size was fine actually....you just couldn't hardly remove your clothes or put them on in the bathroom.  I would hate to try that if I were a large man for sure. Despite my concerns I have booked another cruise for next February and am hoping that the new CEO will see that the customer is not pleased with the changes being made.

Santo Domingo, Dominican Republic.    Don't charge for food in the main dining rooms.   Yes I would recommend the cruise to others. Great Staff, Good Entertainment, Good selection of food in all areas  Very friendly staff & crew.

32 oz steak was great and 16oz Rib Eye was also really wonderful. Dining room meals were ok but not great....Not enough Shrimp Cocktail....Crew in all areas was not impressive with being overly friendly...

Was expecting alot because believed Norwegian was rated as a better cruise line overall over Carnival.  The food was excellent, the crew and staff were fabulous, then ship was very clean.

Was a bit disappointed with the size of the cabin.  a foot and a half on each side of the bed with an overhead pull down bunk on one side of the bed (which made the one and a half space even trickier to navigate.  The space between the corner at the foot of the bed and the corner of a desk was at best 6".  One night getting up to go to bathroom I fell face first on the floor because after having negotiated the over head bunk and the foot and a half walk way to the corner of the bed, tuned to head towards bathroom and foot caught chair at desk at the foot of the bed.  Slammed hard onto the floor and bruised my brown bone, my cheek and my chin.

The bad we didn't like how there was no splash academy for kids under 3 years old, they removed the slide in the pool area, the manager at the hibachi was the worst manager I ever meet. The jade looked too much like the jewel (lay out on each floor) Other than those, the cruise ship was average, The pros was 12days long 7 island stops. The food, housekeeping and drinks were a thumbs up.

there were many things we enjoyed about this cruise but the length was one of the highlights. We had already been on the Jade on a cruise to Venice so we were familiar with the ship. Even though they are getting ready to update it still looked very good. A few things I would change would be a couple ports....Santa Domingo and San Juan served no purpose at all. I would have rather done a private island. There was basically nothing to do at either stop. Also disembarkment was a little confusing. Every one we asked gave us....and others different instructions as to where the line started...there were no signs, etc. and when we finally did find out, everyone was breaking in line. There needed to be some kind of rope, etc. 

embarkation was excellent!!

We had a wonderful time.

When you request a room with two beds separated you should get exactly that not a three person room with a king bed where there was no room to get in or out of bed without hitting the overhead third bed. 

The cruise itself and the entire staff with the exception of the shore excursion personnel were wonderful. 

The pool should have steps with a railing to get into and out of. Ladders for older people don't work. 

Shows and music were excellent. 

in major need of refurbishing and not just a touch up.  No padding in the chairs, torn upholstery, the walking track on deck 7-non-skid surface was totally worn off down to the deck.  The crew provided great service.  Also, they now charge for the lobster and rib eye steaks in the main dining room.  Basically fed you pork, chicken, and fish and charged for any up grades in meat and seafood.  NOT a good things.  I always look forward to my Lobster.  Don't know if this is new across the industry. 

The ship, the crew, the accommodations, were all great. They food, especially the Room Service, was not great, but overall, the whole experience was great. The La Bistro was exceptional and worth every penny. 

We thoroughly enjoyed our experience on the Jade. We love sailing with Norwegian. We would definitely book another cruise through NCL. The staff are truly the highlight of the cruise. They strive to make every wish come true. Make sure to take advantage of everything the ship has to offer!

We stayed in a mini-suite, which was wonderful.  The nightly entertainment was the best we've seen, and the shore excursions better than in the past.  We had a few slow ship departures, but other than that, things went smoothly.

Norwegian Jade is an older medium sized ship that is clean and very nicely maintained. We had a balcony room (9120) .The room accommodations were very tight.. The king sized bed was nice but took up most of the room making getting around a little restricted. The bathroom/shower area was extremely small  with very limited space for hygiene supplies. The balcony is of average size with a couple of chairs and small table. That being said our room attendant was consistently great and did an excellent job. The entertainment had a few nice shows but pretty much on the average side. Let me just say that this turned out to be an older crowd. My wife and I are in our sixties and we were definitely in the younger end of the crowd. Many activities seemed directed toward an older age group. The food in the buffet area was also pretty average, The blue lagoon is open 24 hours and a nice alternative a couple of days (especially on embarkation day) to avoid the crowds. I would also recommend the specialty restaurants of Cagneys and Teppanyaki. The ship never seemed crowded and plenty of lounge chairs were always available. The embarkation process went smoothly. Disembarking was a little slow but not too bad.

Love this ship and crew. Second time cruising on the Jade. Great staff and with very good food and enjoyable activities.  Really enjoy the free style cruising.

Time in San Juan could have been longer.  The noise level in the dining rooms & special restaurants were very loud.  The location of Moderno was not good, located over the atrium area the noise from this area was very loud. 

The food overall in the Garden Cafe was very good with a big variety of chooses.

The Jade is a well maintained cruiseship. Spotless everywhere you looked. The crew was extremely friendly and upbeat. The nitely shows were all outstanding. All in all, well worth the money. The stop at Harvest Caye was a total waste if you weren't into watersports. The fact that you cannot use your sail and sign card, and your drink package on the island is a real drawback. Bad, bad, idea. Otherwise, do this cruise on this ship. Well worth the money. We will do it again.

This was definitely a happy ship with smiling crew and officers, great food and entertainment, one of the best cruises of the many I've been on.  Very efficient and friendly service at all times.  The ports are the same old, same old, good for casual wandering and shopping, but not for the overpriced, underwhelming

"excursions" Norwegian offers. Only flaw was the inconsistent water temperature in the shower.   

Norwegian runs a great cruise out of this Tampa port. The boat was always kept clean, our room steward was friendly, as was the dining room and bar staff. One downfall was they were repairing the children's slide at the pool, so it was closed all week. Prime Rib and Chicken Parmesan were my favorites from main dining room. Lobster was only available for an extra charge. The staff at the martini bar were experts at mixing drinks. Their private island in Belize was beautiful.

Crowded cruise. A lot of people with unlimited beverage package meant bars were super Busy and inebriated by mid day. The cruise line has to be given credit for having a lot of activities to bring some crowd control but the weather and changed itinerary meant cruise always felt crowded. The entertainment every night was good.