Norwegian Jade Cruise Reviews - Reviews

honestly  the crew and food / drinks and the room was great.  bed a bit uncomfortable but overall ok.  there a huge lack of evening entertainment on this ship we did have a good time,  but there wasnt anything to WOW us on the ship  cozomel and costa maya had great excursions,  roatan had a good stop also  but "belize" was just a reason to go ashore and sell the same junk you get anywhere in the carribean  , for the most part. 

Our room was the favorite part of the cruise but despite the price it was very noisy. There must have been a pipe running right through the room, because  almost every three hours  huge amount of water was running through the pipe that would wake us up.  The ports were overall ok my favorite was Harvest Caye in Belize but we were only there for 5 hours and I was not allowed to have my 2.5 year old daughter in the pool so was very disappointed.  The resteraunts were really good but the shows were ok .  The only  show worth while was the Element.  The staff were really nice.

I would recommend this cruise ship without reservation.  The staff was wonderful and the cruise entertainment director, Dan The Man Olsson, was outstanding.

Free style dining in all the restaurants was awesome. food quality wonderful. Stateroom just perfect. 

Favorite part of the cruise was just enjoying the relaxing atmosphere and freestyle dining.  Service was superb.  Will be going on more Norwegian cruises.  

Main criticism was Costa Maya - delapidated, dirty town; trash and stench was unbelievable.

Ports of Call...Location of Cabin to food and Entertainment.

If you go, try to get Cabin 11074. Entire crew very friendly

and willing to go above and beyond to make sure you enjoyed

the cruise.

A+ from start to finish.

Best: sitting on the porch every morning watching the sun come up! Entertainment only fair...poor quality room service...waitress service poor due to English problems..overbilled 4 times!..periodic elevator outages..

Overall fairly enjoyable cruise primarily due to nice cabin and porch and friendly employees with the exception of the poor understanding of English from most of the serving staff.

on the jade right after a dry dock. some of the work seemed not to be completed. it didn't affect much but I didn't understand why. on the other hand I thought the shows in the main showroom were beyond mediocre. have cruised with ncl before I expected more. the cabin was perfect, and the food was good. le bistro as always, amazing and we particularly loved jasmines.

Enjoyed the ship, freestyle dining, port excursions.  Ultimate beverage package not really worth it, due to non drinkers.  Would have done fine putting the points to something else.  Special dining was not outstanding.  We liked the freestyle dining.  Would have like points applied elsewhere.  We loved our cruise, it was wonderful!

We were really excited to sail on Norwegian.  We have cruised many times on different ships and were quite disappointed.  The ship was extremely crowded - worse than any ship I've ever been on.  There was never room around the pool.  Lounge areas were usually full. The game rooms were full. We had a hard time just finding a place to sit and talk or play games.  So, sadly we spent a lot of time in our room.  Additionally, one of our favorite parts of cruising is the food.  The food was very low quality to the point that we could barely eat it by the end.  I have never felt that way about any cruise before.

Also, we paid for a mini-suite and had 2 teenagers.  The bed for them was a sofa bed.  When pulled out it was big enough for 2 young children.  Our teenager's feet hung off the end of the bed for 8 nights.  I wasn't mentioned anywhere that the bed would be too small for teenage children.

The best part was our cabin steward was excellent.  The shows on the ship were very well done.  They were some of the best that I had ever seen.

Sadly, we most likely would never sail with them again!

EXCELLENT , FRIENDLY SERVICE THROUGHOUT THE SHIP.  FOOD WAS DELICIOUS !!!  A VARIETY OF ENTERTAINMENT NIGHTLY.  SHIP WAS RECENTLY REMODELED = NEEDED NEW MAPS TO GET AROUND THE SHIP.

ALREADY SIGNED UP FOR A FUTURE CRUISE ON NORWEGIAN !!!

I loved this cruise. Just wish they had more things for people in their mid + 20's. But the food was great the crew was great and the entertainment was amazing 

The sailing was great. . Stores on ship were too expensive.   The shops onshore  were high priced junk.  Not much to do  for  a person in a  wheelchair, none of the excursion  trips were equipped to get a electric wheelchair onto their buses on vans.

The ship is beautiful. I didn't realize this before the trip, but there are two main dining rooms for formal dinner. One has a dress code and one doesn't. The food is the same. I wish we knew this before.

The port of Costa Maya was the worst port I'd seen in 9 cruises. We couldn't find much to do and went to the beach. The beach is full of seaweed and rocks and we couldn't swim. We were told we could use the free kayaks but then we were harassed into paying since we didn't order food/drinks. They threatened to call the police. Trying to forget this day.

I heard there was a new CEO who is making changes and so far I'm not sure they are good ones.  I had gone on Norwegian in December 2015 and it was wonderful.  This one didn't quite measure up.   The staffing seems to have been cut back for poolside and shows and the rooms have been pared down in size reducing bureau space and making the small bathroom even smaller....you can't turn around in the front of the vanity.  Shower size was fine actually....you just couldn't hardly remove your clothes or put them on in the bathroom.  I would hate to try that if I were a large man for sure. Despite my concerns I have booked another cruise for next February and am hoping that the new CEO will see that the customer is not pleased with the changes being made.

Santo Domingo, Dominican Republic.    Don't charge for food in the main dining rooms.   Yes I would recommend the cruise to others. Great Staff, Good Entertainment, Good selection of food in all areas  Very friendly staff & crew.

32 oz steak was great and 16oz Rib Eye was also really wonderful. Dining room meals were ok but not great....Not enough Shrimp Cocktail....Crew in all areas was not impressive with being overly friendly...

Was expecting alot because believed Norwegian was rated as a better cruise line overall over Carnival.  The food was excellent, the crew and staff were fabulous, then ship was very clean.

Was a bit disappointed with the size of the cabin.  a foot and a half on each side of the bed with an overhead pull down bunk on one side of the bed (which made the one and a half space even trickier to navigate.  The space between the corner at the foot of the bed and the corner of a desk was at best 6".  One night getting up to go to bathroom I fell face first on the floor because after having negotiated the over head bunk and the foot and a half walk way to the corner of the bed, tuned to head towards bathroom and foot caught chair at desk at the foot of the bed.  Slammed hard onto the floor and bruised my brown bone, my cheek and my chin.

The bad we didn't like how there was no splash academy for kids under 3 years old, they removed the slide in the pool area, the manager at the hibachi was the worst manager I ever meet. The jade looked too much like the jewel (lay out on each floor) Other than those, the cruise ship was average, The pros was 12days long 7 island stops. The food, housekeeping and drinks were a thumbs up.

there were many things we enjoyed about this cruise but the length was one of the highlights. We had already been on the Jade on a cruise to Venice so we were familiar with the ship. Even though they are getting ready to update it still looked very good. A few things I would change would be a couple ports....Santa Domingo and San Juan served no purpose at all. I would have rather done a private island. There was basically nothing to do at either stop. Also disembarkment was a little confusing. Every one we asked gave us....and others different instructions as to where the line started...there were no signs, etc. and when we finally did find out, everyone was breaking in line. There needed to be some kind of rope, etc. 

embarkation was excellent!!

We had a wonderful time.

When you request a room with two beds separated you should get exactly that not a three person room with a king bed where there was no room to get in or out of bed without hitting the overhead third bed. 

The cruise itself and the entire staff with the exception of the shore excursion personnel were wonderful. 

The pool should have steps with a railing to get into and out of. Ladders for older people don't work. 

Shows and music were excellent.