Norwegian Jade Cruise Reviews - Reviews

After two Alaskan cruises, we weren't sure we would be wowed by Norway. Couldn't have been more wrong! Norway is simply gorgeous in its own super special way. Loved the Jade; we had a mini-suite, and it was well worth the extra money. My husband and I enjoyed the extra space and the tub/shower in bath. There was some rough water in the North Atlantic, which I expected, but this ship felt very smooth and stable. Food was great all around, but especially in the specialty restaurants. Our cabin steward was wonderful; he just took very special care of us. Shore excursions were really good - something for everyone. Kayaking for my husband, stave churches and Edvard Grieg for me. We would recommend this cruise to anyone.

This itinerary was wonderful and the views splendid. Our all time favorite will always be the Geiranger Fjord with its steep sides and hundreds of waterfalls. While there, we also visited a self sufficient goat farm which produces delectable cheeses and traveled through beautiful countryside. Stavanger and Bergen were nice towns but the fjords, mountains, pastures, waterfalls, and nature in general were amazing.

the scenery was unbelievable and the food was excellent. Unfortunately our room had no heat for 4 of the 8 days.  

We enjoyed the on board trivia daily, the easy walk into the towns, the ease of the sign up, the friendly washy-washy lady, and our room gentleman that tried to make us okay with no heat.

We like the itinerary. The IT person was helpful in getting my onboard wifi minutes. 

We love the French Specialty Restaurant with good food and great services. The Shehannon Restaurant has a good menu for comfort food. 

The desserts are fair at best at all the restaurants. The Brazilian Specialty Restaurant has the worst desserts. Selection was poor and dessert we chose was

poor. 

The cooking demonstrations need need to improve. Not impressive at all. 

Camera/photo department provides good services and Mr Kumar is friendly and helpful. 

Staff at the the reception desk needs more training. They are helpful but give out wrong info at times. I have to ask two or more people to make sure I got the right info. 

NCL's food and entertainment were first class.  Norway's fjords were extremely scenic.  The ports were excellent, especially Geiranger.  Would definitely recommend this cruise and NCL.

My favourite part was the scenery -- so worthwhile. I learned so much about Norway, and I really loved it. The Jade is well appointed with a great staff! The shows are some of the best in the cruising world. I have sailed on 5 of the best lines including Cunard and Celebrity.

The one thing that prevents me from a 5 star review is that besides the daily service charge, 18% is added to every drink served. There are no washing machines onboard though they will do it for another charge. 

The bed was comfortable and the cabin was clean, with enough room to move around.  The bathroom was bigger than expected, although the toilet was cramped.  Only one real problem, the safe didn´t work.  I went to the front desk three times to ask to have it fixed.  The second time the employee who came had to call his supervisor, who told me there were no working safes available and they would let us know if they found one.  After hearing nothing I went to the desk again.  This time they went to an empty cabin and replaced our safe with the one from that cabin.  Other than that the service was good.  

The magician in one of the shows used some inappropriate language for kids.  The rest of the shows were good.

Loved trip itself but changes to staterooms while upgrading rooms  are not very good. Less storage and more useless space. No place to sit with good lighting to apply makeup-- must have been redesigned by a man.  But enjoyed bathroom setup.

 Seating in buffet inadequate and the ship allows people to sit and play cards and games( taking up many tables) during peak meal hours.  went to the main dining room meals after several days of milling around looking for seating without success.

Good entertainment.

Casino seemed like an afterthought to the layout of the ship.

People at the main desk not very knowledgeable or maybe just not willing to help.Only ship I have ever been on that did not have postcard stamps and so I was told to ask a local onshore to mail the cards for me. This is unacceptable.

Also thought ship should have supplied maps of the towns where we were stopping like every other cruise I have ever been on, The lack of maps seemed to me like a petty attempt by the cruise line to get back at customers that did not schedule shore excursions.

Cruise director's staff was wonderful as was our cabin steward Marvin.

enjoyed the penthouse suite and the services. The staff, Rosie, Pedro and Omar were a highlight. We enjoyed eating breakfast and lunch on the 13th floor as it was nice and quiet and the food very good.

VERY FRIENDLY CRUISE. EXCELLENT FOOD AND THE CREW WAS EXCEPTIONALLY GOOD. MADE OUR TRIP MEMORABLE. PORT PICKS WERE VERY GOOD. ENJOYED EVERY STOPPAGE. GOOD ENTERTAINMENT PROGRAMMES

14 days living the good life aboard the NCL Jade.  Crossings are wonderful way to get to know the staff and other travelers as you interact a lot during multiple sea days.  We particularly enjoyed the evening performances including Dimitris and Victoria's aerial performance.  A greatly earned standing ovation for these two very talented people. 

The abundance of relaxing sea days.  Great weather , staterooms on par with NCL other ships except for lack of storage in balcony cabin. Two port days with scheduled excursions prior to debarkation a bit difficult. A sea day is need before final port of call.

Itinerary was good and different from most-Key West, MIami,Azors, Ireland, 2 ports in England.No tours at end of cruise with drop at Heathrow airport.

Ship was nice -don't know renovations made 1 month before this cruise.

Enjoyed this cruise.  We were lucky enough to have smooth seas on our journey to Great Britain.  Really loved the ports we visited -- just wish we could have had more time at them.  Also enjoyed the specialty restaurant and entertainment.  Especially liked the piano music with Taylor.  The food was overall good, but nothing special.  Would have liked a "special dinner" night with better menu.  The fish was always good.

Every night was same thing. Dinner, a show at 930, music Air Band or the piano guy at the bars, or guitar guy in the atrium, or karaoke, then DJ Viper at 1115 at Spinnaker lounge. We had a comedian one night and a hypnotist the other. For 6 people in their 30's and 40's this got old quick.

The stops were good and our vow renewal was great, beyond that, left a lot to be desired. For avid cruisers that had been on countless cruises we know better than to go back to Norwegian. Another couple with us said they will never cruise again, first experience and last.

The Jade is a beautiful ship that you can tell has been recently refurbished. We experienced nothing that was out of order during the cruise. Overall the food, entertainment and crew were good with very little to complain about. Believe it or not the star of our trip was our cabin steward Denish. He was funny and friendly and did an outstanding job of taking care of the cabin. However, the Cruise Director and his staff were a little under whelming. They were adequate but nobody stands out to me which is not good. Cozumel and Honduras were fabulous. Costa Maya was fine.  Harvest Caye was a huge disappointment (see below). Tampa is a great port to sail from.

This was our 56th cruise and the Jade has the dubious distinction of having the worst trained crew we ever had.Let's start with the waiting area at the pier. They took my wife and all the other handicapped passengers in wheelchairs and walkers to get on board. Some woman near the elevator would not let us pass saying we all had to have numbers and gave us each 39. I complained but she told all the crew pushing the wheelchairs to take us back to the handicap area. When we got there, those staff members told the pushers to ignore that other person and take us to board. In the meantime, they started boarding the passengers and all those handicapped people had to mix in with the crowd.

The bar wait staff could not remember where their drink orders went. In the Stardust, the Sapphire, and the Gran Pacific.  The bar staff would ask people if they ordered one of the drinks on their tray, tried to give drinks to people that did not order them, and walked by us several times with our drinks on their tray, not recognizing us. The tables in the Sapphire were never cleaned and always sticky. And, we were charged for a cocktail and a canned soda we never had.

The service desk gave us wrong information the three times we stopped by to ask a question. They were not very pleasant. It took my wife four trips there to get the drinks finally removed from our bill.

My wife won a free picture at Deal or no Deal so we had pictures taken and were told they would be ready at 9pm. We went at 9:30 but the prints were not ready and were told to come back at 10. My wife went back at 10:30 and was told to return at 7 am the next morning. They also could not find our free picture and tried to charge us for it. Two more trips to get rid of that charge.

One day at the buffet, we asked three different crew to wipe the table as it was sticky and each said they would be right back. None ever returned. Finally had to get a maitre d to do it.

We went to a scheduled sudoku challenge and none of the cruise staff ever showed up. The cruise director said that the person on library duty probably did not know that he/she was supposed to do it. That is poor training.

The food on the ship was not bad but not good either. The meat at both the Brazilian restaurant and the steak house were both beneath par and certainly not worth the extra cost. Teppanyaki was the only specialty restaurant we went to that had good food and Jasmine, the Chinese restaurant, had the best food on the ship. It also bothered us that the only sugar free dessert was ice cream both in the dining room and on the buffet. Every other cruise we have ever been on had sugar free selections.

The bathroom was a joke. There was a nice shower and sink area but the toilet was so close to the wall that the only way to use it was side saddle.

The Jade in a very nice small large ship. It is easy to get around. The food at all venues was very good. The crew was very friendly. The ship was put in service 2006. Seemed new.

Enjoyed cruise.  Time to relax.  Didn't do much but read and people watched, Staff in all areas was outstanding except for one waiter.  Met couple from Florida and enjoyed developing new friendship.  Jasmine Garden meal was not especially enjoyable, all food except rice came at once.  Entree was cold by the time I was able to eat it.  Waiter appeared more interested in freeing table instead of us enjoying meal.  Waiting area for boarding seemed unorganized.  Many passengers standing and walking area to board ship was blocked due to limited space and seating.

Our second cruise with Norwegian and as expected everything was great.  Room, food, service, shows, activities were all excellent.

Only thing that would have been better is a full day in Harvest Caye Belize - beautiful beach port.