Disappointed with the “new” NCL

Norwegian Jade Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Reviews: 7
Helpful Votes: 52

Overall rating:

3.8 out of 5
Norwegian Jade

10 Night Southern Caribbean (Miami Roundtrip)

Sail date: March 23, 2018

Ship: Norwegian Jade

Cabin type: Balcony

Traveled as: Couple

Reviewed: 2 years ago

Review summary

We have always been huge supporters of Norwegian, we are platinum members and it has been our first choice for a long time but after this last experience I’m not so sure I feel the same way. I’m sure will give them another chance and hopefully it will be better, my fingers are crossed.


4 out of 5
Being Platinum helped with the lines.

Ship experiences

Food and Dining

2 out of 5
Drinks were good as was the bar service. We felt the good quality has made a huge step down from previous years. Not one lobster night on a 10 day cruise is unheard of. The menu was weak and repeated every 3 days. We went to three of the specialty restaurants and all three were a huge fail. Cagney’s steakhouse doesn’t even have prime rib anymore. What’s with that?

Onboard Activities

5 out of 5


4 out of 5
The shows and entertainment were decent, typical cruise line shows but it’s what we expected so they were fine.

Service and Staff

3 out of 5
Room steward was terrible. First time we have ever left a ship being disappointed with our room attendant. Some days by 2 or 3 PM our room had still not been made up and I just told her to forget it and give me fresh towels. Other staff members were good and always friendly.

Ship Quality

2 out of 5
Terrible experience on board with the cigarette smoke. The casino was filled with people at all hours just sitting on chairs and smoking and drinking because it was inside. The smoke from the casino migrated throughout that area of the ship on several floors making it unbearable at times. This aspect of the cruise left a really sour taste in our mouth’s, literally. NCL really has to do something about the smoking. The ships condition was fine everything was nice on board as far as clean and well-maintained.

Cabin / Stateroom

4 out of 5
The room itself is fine, it was the room attendant service that was failing.

Ship tip

Unless you’re a smoker steer clear of the casino area of the ship.

Ports of call

Miami, Florida

5 out of 5

George Town, Grand Cayman

5 out of 5
We’ve been here many times and still enjoy it, beautiful place to visit.

Falmouth, Jamaica

4 out of 5
The new cruise terminal is actually quite nice but venturing beyond the gates on foot is not recommended. If you are going to leave the cruise port make sure you were on a tour of some sort don’t wander off on your own.

Oranjestad, Aruba

5 out of 5
Excellent place to visit really enjoyed Aruba

Willemstad, Curacao

5 out of 5
Another awesome place to visit lots to see and do within an easy walk of the ship.

Kralendijk, Bonaire

5 out of 5
Very quiet port but we thoroughly enjoyed it. We walked from the ship all the way to the end of the beach, a very nice place with friendly people.


5 out of 5
Quick disembarkation, no issues there as usual.

Traveler Photos

Was this review helpful? 12


Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing