Extremely Disappointed

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 45

Review summary

This was our 3rd cruise with Norwegian and it was the worst one!! The passengers and many of the crew were EXTREMELY rude.  The activities on the ship were a joke.  There were so many activities and nighttime entertainment on the other NCL ships that we were on previously.  Most of the crew didn't understand English and were unable to answer our questions.  The service was poor at the specialty dining and the complimentary sit-down restaurants.  We had to wait very long for a soda refill plus many times when we ordered items such as dessert, we were served something that we didn't order or the items didn't come at all.  If I ordered a regular Pepsi, I would get a diet Pepsi.  It took very long for the bar drinks to arrive at the table as well.  I ordered a Mudslide and the bartender made it with pina colada mix---I didn't ask for a pina colada, I asked for a mudslide.  When we ordered room service, the person who took the order asked how many people were in the room and when I told them 2 people, they remarked that "it was a lot of food for just 2 people".   We are extremely disappointed with our experience and doubt we will cruise with NCl again.  Such a let down. 

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

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