My horrible experience with the Norwegian Cruise Line NCL

Norwegian Jade Cruise Review to Europe - Mediterranean

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 15

Overall rating:

2 out of 5
Norwegian Jade

14 Night Ultimate Mediterranean (Venice Roundtrip)

Sail date: July 12, 2014

Ship: Norwegian Jade

Traveled as: Singles/Friends

Reviewed: 9 years ago

Review summary

That what gonna happen to you when you cruise with NCL

it was 3 AM and I didn't sleep after

I'd like to share my experience with NCL on this linkhttps://www.youtube.com/watch?v=qEYw90fHalY

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5
Was this review helpful? 15

11 Comments

JusMe    9 years ago

Here we see different experiences with the same cruise line.   Sometimes we can read reviews of the very same cruise where one person had an issue and gave it 1 star and the very next review gave it 5 stars and said best cruise they ever had. 

I have had 2 bad cruises with NCL and one great one with them,   I have read of others that say NCL is the best and I rate it bottom of the barrel.....Just shows that each person has a different experience on the same same cruise line and even the very same cruise.

Bubba54    9 years ago

[quote=Ewoodspark]

Whilst not knowing the eventual end result to this episode, I am surprised that NCL took a while to sort the problem out. On a recent cruise on the Pearl, we noticed that the balcony had not been cleaned when we embarked I went down to the customer services desk to advise them and before I returned to the cabin, a crew member was there cleaning the balcony. 30 minutes later , we were visited by a senior officer making sure we were now OK. 2 hours later we received a bottle of wine and chocolate strawberries with the compliments of NCL.

[/quote

This is what I like to hear. Good for NCL.

Ewoodspark    9 years ago

Whilst not knowing the eventual end result to this episode, I am surprised that NCL took a while to sort the problem out. On a recent cruise on the Pearl, we noticed that the balcony had not been cleaned when we embarked I went down to the customer services desk to advise them and before I returned to the cabin, a crew member was there cleaning the balcony. 30 minutes later , we were visited by a senior officer making sure we were now OK. 2 hours later we received a bottle of wine and chocolate strawberries with the compliments of NCL.

edsk    9 years ago

Agree with several others. Did Jade last week and although ports were good except Split(boring nothing there) the trip could have been wonderful if NCL was a better line to cruise with. Will be last trip with them. They extra charge for everything. Unbelievable!. Even $80 pp for tour of ship where other lines are complimentary. What we spent we could have sailed with the best instead.

meslt1992    9 years ago

your video plainly shows that this happened over a year ago. Why the delay in posting to ship mate? NCL has always been first rate with us. They really gave you no accommodation for the reminder of the cruise, or a repair? ?

Bubba54    9 years ago

This does not say much for NCL. 

Kennicott    9 years ago

Unless there's a lot more to this story, just watching the two crew members basically stand there, shifting their weight from one foot to the other, allowing themselves to be caught on "candid camera" without taking some form of immediate action to remedy their guests plight is a pretty a sad testament for NCL's cruise product.

The one guy did risk getting dripped on himself by reaching out and checking to what degree of saturation all the bedding had been subject to so far. I don't care if there wasn't another cabin available, they appeared to be content letting their guest make due, there had to be some other option. This must have resulted from the cabin's toilet or shower facilities directly above overflowing or a pipe rupture up above with the damage not simply contained to only one cabin. If I were the victim here I would have hot-footed it up to the cabin above me.  

Some one should send this to "FDR", (Frank Del Rio), head man of NCL, Oceania and Regent.  

glomarrone    9 years ago

I can't believe it took so long even to get those two buckets there to capture the water. Did the leak eventually get fixed?  Did they move you to another cabin?  Did they reimburse you in some way?

JusMe    9 years ago

So sorry for your cruise.    I am also interested in what NCL did do for you,  any $$ back ?  change of cabin ? 

CrusinTim    9 years ago

I watched the video. This is a terrible way for NCL to handle the situation. They should have had crew in your cabin immediately addressing the leak to see where it was coming from and correct it. I do ask that you expand on the issue a bit more by telling what happened as the cruise went on. Did they find and fix the leak? Did they offer any credit to you for your discomfort? I can't believe they would allow this situation to go on for the entire cruise. Tell us more.........

evpitt69    9 years ago

what room where you in? and did they move you to another room?

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