Time for reassesment

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 45

Review summary

Just back from a 9-day cruise on the Getaway out of Lisbon. This is the first cruise in the Haven that has left me questioning my decision to stay in the Haven. There are many positives and a few negatives. First the positives. Had the best cabin steward he was on top of his game and was always one step ahead of me. Food in the Le Bistro, Cagenys, and Maderno we're very good and the service was also good. Food in Haven Restaurant was good and the service as always was outstanding. The ship is well-maintained and everything was in working order. Neither positive or negative were the shore excursions some were not described accurately. The Haven Bar staff was another great experience. Embarkation out of Lisbon was the most disorganized operation I have ever come across. There was no shoreside staff outside to guide guests. The Haven line was not marked. I did manage to find the secret location after 20 minutes total time to check in was over an hour. Unfortunately, I had a Butler who was less than pleasant to be around. It seems that everything we requested was a chore. After the 2nd day I just stopped. Our Concierge was the worst I have ever experienced. I have never been told to go to the shore excursions desk to cancel one. I asked him to help see if we could get a reservation at Cagney's he took the information never got back to me one way or another. His attitude was less than stellar. The combo of a bad butler and Concierge makes for an experience that is not what I have experienced in the past. I am hoping this is an outlier.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Disembarkation

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