Wonderful Cruiseline but working with Aon Affinity Travel for reimbursement has been horrible.

Item: Norwegian Getaway
Rating: 3.9
Author: LMarieM

Norwegian Getaway Cruise Review to Caribbean - Bahamas

LMarieM

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 7

Overall rating:

3.9 out of 5

Verified Review

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: March 13, 2022

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 9798

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

I have cruised many times and the cruise sales agents always recommend we purchase the insurance which we always do. After this experience I am starting to believe it might be a waste of money and might reconsider paying the additional fees in the future. I have been working with AON Affinity Travel since April. I have submitted all the paperwork they initially ask for, then I wait 21 days and they ask for more paperwork. They have done this three times since April. I call and ask to speak with a supervisor but no one can connect me with anyone that can make an executive decision. Horrible customer service. It feels like they are waiting for you to give up.

Embarkation

3 out of 5

We waited in a very long line outside in NYC in March to check in for the cruise. It was cold, windy and unorganized.

Ship experiences

Food and Dining

5 out of 5

The staff and ship was delightful. Clean, helpful and understanding to my daughter motion sickness.

Onboard Activities

3 out of 5

Unfortunately. I did not get to do anything on the boat.

Entertainment

3 out of 5

Again, I did not get to attend any shows.

Service and Staff

5 out of 5

All of the staff that helped us was amazing

Ship Quality

5 out of 5

Easy to navigate. Ship was very clean.

Cabin / Stateroom

3 out of 5

Our first cabin was above a bar that played very loud music unitl 1AM. The staff was very nice and moved us to a room that was much quieter a few decks up.

Ship tip

Be ready to be pampered! Attentive service, Modern and Clean Ship.

Thumbs up

Ports of call

New York, New York

3 out of 5

Unfortunely, we did not get to experience any of the ports. My daughter was sick and we had to exit ship day 2.

Thumbs Up 0

Port Canaveral, Florida Did not visit port

My daughter was sick and we had to exit ship day 2

Thumbs Up 0

Nassau, Bahamas Did not visit port

My daughter was sick and we had to exit ship day 2

Thumbs Up 0

Norfolk, Virginia Did not visit port

My daughter was sick and we had to exit ship day 2

Thumbs Up 0

Disembarkation

3 out of 5

My daughter was sick and we had to exit ship day 2

9 Comments

GSpringer 2 years ago

Thanks for sharing

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GabeNSteph 2 years ago

Thanks for sharing

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azhill2019 2 years ago

I to have been on many cruises. And I always get travel insurance. You never know what may happen. There have been medical emergencies on several of the cruises, (I thank God that it didn't involve anyone in my group). Well I take that back. On one cruise my sister did get sick and went to the hospital in St. Thomas, but she was cleared and able to get back on the ship. I do not work for any travel or insurance company, but I would suggest you look at the ratings for Generali, and then decide if they would be a fit for you the next time you travel. And once again hope that your daughter is doing well.

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Dumfy75 2 years ago

Insurance is definitely a good idea, just have to be careful who you take it with. Sorry your trip was cut short and hopefully your daughter recovered quickly

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WhippetMum 2 years ago

Sounds like the insurance company just wanted your money 😡

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kpm3261 2 years ago

I just looked at their reviews they are horrible

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Gwbigdog 2 years ago

Thanks for sharing your cruise, sorry for sickness

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ccgal6 2 years ago

There are many insurance companies you can choose from. When you purchase from the cruise line, they get a commission. Do some homework and find one that works for you.

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AuntPinkie 2 years ago

Sorry your daughter became ill. Glad the ship was helpful. Sorry your insurance company was not!

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Other reviews of this sailing

good time for a solo cruise.

Most everything was good in this trip but checking in and getting into the cruise was terrible I am supposed to have priority because I'm a gold member and there was no priority we had to pay more than two and a half hours to get into the ship and we came

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