While we needed this vacation- we will
not be sailing with NCL ever again. We arrived late to every single port. It never felt like any of the ship’s staff knew what was going on- consistently told wrong information. We got tender tickets for GSC- only to have to wait in a line that wrapped multiple times around the ship because no one actually took the tickets by group. Overall, the misinformation, lateness to every single port, disorganization onboard- I want to vacation with more ease and (published) expectations met. Our family will be returning to the ‘ear’ ships for our future cruises.
Embarkation
2 out of 5
The COVID testing did not begin ontime and caused a lot of overcrowding in the waiting areas. The whole area became extremely crowded. Once testing began, it was a quick process.
Ship experiences
Food and Dining
3 out of 5
Food was excellent. Super disappointed that the NCL staff prior tot he cruise told me that children under 12 could eat free in specialty restaurants- she did not say that it would be only from a separate menu. With the Splash Academy closed, parents have to bring children to all meals. Children should be able to share their parents’ meal at no extra charge when they eat the ‘ordered’ meal (example- I should not have had to spend $50 for my daughter to order at Teppanyaki when she could have split my meal - neither of us could come close to finishing). Really disappointing.
Onboard Activities
4 out of 5
The mini golf and climbing wall were no longer on the ship (even though the touchscreens still advertised them). Huge disappointment since the children’s club was closed - leaving very few activities for our kids to participate in. The escape room activity was excellent!
Entertainment
3 out of 5
Million Dollar Quartet was excellent- you need more shows of this caliber. JunNk was entertaining- but not worth the upcharge. Broadway Blitz was awful.
Children's Programs
1 out of 5
Splash Academy was closed. A real tragedy - not a lot of activities for kids on sea days.
Service and Staff
3 out of 5
Dennis and Ryan in Teppanyaki were excellent. Our steward, John, also showed care and concern when we had exhaust fumes pouring in to our room.
Ship Quality
3 out of 5
Women’s bathrooms were always dirty. I really missed that the lack of a grand space- the ship has more of a ‘mall’ feel.
Cabin / Stateroom
3 out of 5
Cabin was good. It is small for 4 people, but since we had the adjoining cabin- we could consistently shift people about to accomplish what needed to be done (changing clothes, etc).
Lack of information about what to expect. Timeline was not kept. Cleared customs an hour earlier than anticipated and was told to leave the building immediately. It was a cold NYC day. Lots of luggage and children- and no where to wait for our ride. Not a great ending to our vacation.
Train your a staff to be accountable for what your services really are and honest expectations that cruisers would understand before getting On so they can make a decision if they really want to go on board. Rather then lying and misinforming them and falsely advertising services that aren’t happening and not offering a refund just to make a sale. NCLCruzr you are a troll you go on everyone’s reviews that aren’t to your expectations. These are people with valid reviews sorry 4 star wasn’t high enough for you..
I’m really glad you all took tests prior ….we’d all be positive otherwise! Embarkation was a cluster! I concur!! One of the first line attendants was putting her birthday on the card, not the customer’s. “That’s not your birthday!” :-(
I literally just watched a vacation video from a gentleman who showing the rock wall and mini golf on the getaway....he also stated the kids club was open. Little confused. Especially since he just posted 17 hrs ago
To bad you didn't enjoy your cruise although you said you loved port Canaveral but only gave it 4 stars. Perhaps you're expectations were too high. Maybe cruising in general is not for you.
Thanks for the review. I would not make a decision on a cruise line based on a cruise on a holiday weekend during Covid. Cruising currently requires patience, flexibility and lowered expectations.
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