Haven not exactly as advertised

Norwegian Getaway Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 9

Overall rating:

3.8 out of 5
Verified Review
Norwegian Getaway

5 Night Western Caribbean (Miami Roundtrip)

Sail date: December 22, 2021

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 15118

Traveled as: Family (older children)

Reviewed: 4 months ago

Review summary

I have cruised for 40 years and always felt that you have to be somewhat patient for a number of reasons. However, staff was not quite up to par and many had a horrible attitude.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5
The main dining room was a disappointment, Le Bistro was fantastic and by far our best dinner. The Haven dining room can only accommodate 25% of passengers in the Haven and you cannot make a reservation. Therefore it was difficult to have dinner.

Onboard Activities

4 out of 5
The Haven gets you into the shows with great seats.

Entertainment

5 out of 5

Service and Staff

3 out of 5
Some were excellent and others acted like passengers were an inconvenience..

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5
The cabin type is not correct. The fold out sofa in the second bedroom was not good.

Ports of call

Miami, Florida Did not visit port

Just got on and off the ship

Harvest Caye, Belize

3 out of 5
We were late in arriving and the excursions were all messed up due to timing.

Cozumel, Mexico

3 out of 5
The excursion desk was rude and were not receptive to questions or complaints. A tour that was advertised as 2 hours took us 3 1/2 hours.

Disembarkation

5 out of 5
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