Out of about 20 cruises we have done this was by far our worst experiences we have had. We have done 5 transatlantic cruises and was the worst.
Norwegian Getaway Cruise Review to Transatlantic
10 Night Transatlantic Eastbound (New York To London)
Sail date: April 27, 2019
Ship: Norwegian Getaway
Cabin type: Suite
Cabin number: 10196
Traveled as: Couple
Reviewed: 5 years ago
Review summary
With all the issues that happened on this cruise it seemed that the communication for Norwegian was terrible. Especially prior to sailing. Norwegian made changes several time leading up to the cruise and that forced us to make several changes ourselves. I told the guest relations desk that they had the hardest job on this cruise due to all the unhappy guests. Lines for complaining we long the entire 10 day cruise. See what I mean about the communication with Norwegian, even the ports of call on this survey are not even updated of correct. (That kind of sums up the entire trip) I understand that Norwegian had to make these changes to the itinerary but they really dropped the ball on the way the guest were reimbursed and communicated to. We have done 5 Norwegian cruises in the last 3 years and I don’t know if we will do any more. We always loved the Getaway and that’s why we hav cruised on it 4 times but I’m sure this was our last.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Ponta Delgada, Azores Did not visit port
Portland (Weymouth), England, UK Did not visit port