Very Good except for one majr issue

The cruise was great, port excursions and itinerary on boat were good.  However, you will need to pay attention to an area, which in my opinion left a sour taste in the mouths of myself and many others. 
 

Your disembarkation process was confusing and bordered on total chaos.  The elevator dumped passengers expecting to leave in the middle of a long line that meandered through hallways, the theatre, a couple of restaurants and the casino, back through a couple of other restaurants.  Meanwhile, there was very little direction from crew and staff.  I witnessed several issues of people cutting line and witnessed several issues that had the potential to turning into confrontations.  The people carrying their own bags off, probably helped lead to the confusion.  I witnessed  and heard of passengers standing in line for more than an hour to disembark.  You may need to consider moving back your loading time to noon and have you staff pay more attention to the problems of people trying to leave the ship.  I realize many passengers began to line-up before their color was called. In my opinion, the staff and crew need to be more customer focused on the disembarkation  process.  If you move your boarding time back to starting at noon, you may need to move your cast off time up as well, but I'm sure that if you began the cruise at 6pm instead of 4pm, the ship's captain could make up the time prior to the first port.

Thanks